Walk-in | Hiring- CS- Naukri II Noida Sec-2

Info Edge; Dadri; On-site; INR 250,000 - 350,000; Full time

Job summary

Info Edge in Dadri, Uttar Pradesh, seeks a customer support executive to respond to queries, complaints and requests via calls and emails, ensuring timely resolution and SLA adherence. You will handle inquiries across channels, aiming to delight customers and maintain high service standards.

You will collaborate with multiple teams to resolve issues, track performance, and ensure empathetic, clear communication with customers on a daily basis.

Qualifications

• Good communication skills.
• Active listening skills.
• Strong convincing skills.
• Client handling skills.
• Good interpersonal skills.
• Solution oriented with effective problem-solving skills.

Responsibilities

• Manage inbound / outbound calls and emails from customers
• Adhere to the Service Level Agreement (SLAs) / Schedule Adherence
• Adhere to the laid down procedures / protocols of the process & organization
• Identify customer queries, concerns and overall needs and provide solutions
• Address customer complaints in a timely, compassionate and patient manner
• Collaborate with appropriate teams/departments to ensure query resolution and customer satisfaction
• Understand and maintain personal performance trackers to keep a check on expected productivity, quality, timely login, SLA for complaints on a daily basis
• Create customer satisfaction and delight by solving product related queries timely

Skills

Good communication

Active listening

Convincing skills

Client handling

Job description

Job Objective

Objective of this role is to respond to customer queries, complaints, escalations and requests about the services via inbound /outbound calls and emails.

Job Description

• Manage inbound / outbound calls and emails from customers
• Adhere to the Service Level Agreement (SLAs) / Schedule Adherence
• Adhere to the laid down procedures / protocols of the process & organization
• Identify customer queries, concerns and overall needs and provide solutions
• Address customer complaints in a timely, compassionate and patient manner
• Collaborate with appropriate teams/departments to ensure query resolution and customer satisfaction
• Understand and maintain personal performance trackers to keep a check on expected productivity, quality, timely login, SLA for complaints on a daily basis
• Create customer satisfaction and delight by solving product related queries timely

Required Skills

• Good communication skills
• Active listening skills
• Strong convincing skills
• Client handling skills

Desired Skills

• Good interpersonal skills
• Solution oriented with effective problem-solving skills