Executive – Back-End / Non-Voice / Customer Service (Email Support) -Noida (0-3 years )

HypTechie; Dadri; On-site; INR 180,000 - 240,000; Full time

Job summary

HypTechie in Noida is seeking a detail-oriented Executive for Back-End / Non-Voice Email Support. The role focuses on delivering high-quality customer service through email, with strong reading and writing skills and adherence to client instructions.

The candidate should have 0–2 years of experience in back-end/email support and hold a Higher Education Diploma. You will join a team that values accuracy, collaboration, and timely responses to customer inquiries.

Qualifications

• Higher Education Diploma (Any stream) required.
• 0–2 years experience in back-end, email support or non-voice processes.

Responsibilities

• Read, understand, and respond to customer emails promptly and accurately.
• Ensure all email requests are actioned based on client instructions and service standards.
• Maintain clear communication and coordinate with internal teams when required.
• Demonstrate strong attention to detail and consistency in written communication.
• Work collaboratively in a team environment and adapt to different shifts when required.
• Maintain service quality and contribute to an exceptional customer experience.

Skills

Written communication

Attention to detail

Escalation handling

Interpersonal skills

Work under pressure

Team player

Education

Higher Education Diploma

Job description

Location: Noida (Work From Office)

Experience: 0–3 Years

Qualification: Higher Education Diploma (Any Stream)

Job Type: Full-Time | Non-Voice | Email Process

Job Description

We are looking for a detail-oriented and proactive Executive for our Back-End / Non-Voice Customer Service – Email Support team. The ideal candidate must possess strong reading and writing skills and the ability to deliver high-quality customer service through email communication.

Key Responsibilities

• Read, understand, and respond to customer emails promptly and accurately.
• Ensure all email requests are actioned based on client instructions and service standards.
• Maintain clear communication and coordinate with internal teams whenever required.
• Demonstrate strong attention to detail and consistency in written communication.
• Work collaboratively in a team environment and adapt to different shifts when required.
• Maintain service quality and contribute to an exceptional customer experience.

Qualifications

• Higher Education Diploma (Any stream).
• 0–2 years of relevant experience in back-end, email support, or non-voice processes.

Required Skills

• Excellent written communication skills.
• Strong attention to detail and accuracy.
• Ability to handle customer escalations professionally.
• Good interpersonal and internal communication skills.
• Ability to work under pressure and meet deadlines.
• Team player with a positive attitude.