Apprentice Trainee - Banking Operations & Service Delivery, Airoli

Yes Bank; Navi Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

Yes Bank is seeking a detail‑oriented customer support professional in Navi Mumbai to handle queries, verify documents, and ensure timely service desk closure. The role emphasizes accurate record-keeping, compliant processes, and collaborative problem solving.

The ideal candidate demonstrates strong communication skills, customer service acumen, and proficiency with MS Office in a fast-paced environment. This on‑site position offers growth within a structured bank operations team.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service orientation with a focus on resolution.
• Attention to detail and accuracy in documentation.

Responsibilities

• Handle customer queries and provide timely resolutions.
• Deliver excellent customer service while maintaining professional communication standards.
• Perform document verification activities with accuracy and attention to detail.
• Review, validate, and process customer documents as per defined guidelines.
• Manage service desk requests and ensure timely closure of issues.
• Coordinate with internal teams for query resolution and process completion.
• Maintain accurate records of customer interactions and transactions.
• Support data entry and operational activities.
• Ensure compliance with organizational policies and procedures.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

MS Office

Problem-solving

Education

Basic computer knowledge

Job description

Role & responsibilities

• Handle customer queries and provide timely resolutions.
• Deliver excellent customer service while maintaining professional communication standards.
• Perform document verification activities with accuracy and attention to detail.
• Review, validate, and process customer documents as per defined guidelines.
• Manage service desk requests and ensure timely closure of issues.
• Coordinate with internal teams for query resolution and process completion.
• Maintain accurate records of customer interactions and transactions.
• Support data entry and operational activities.
• Ensure compliance with organizational policies and procedures.

Preferred candidate profile

• Good verbal and written communication skills.
• Strong customer service orientation.
• Ability to resolve customer queries effectively.
• Attention to detail and accuracy in documentation.
• Basic computer proficiency and MS Office knowledge.
• Problem-solving and analytical skills.
• Ability to work in a fast-paced environment.
• Positive attitude and team collaboration skills.