Ticketing Executive

Visa Roots; Ernakulam; On-site; INR 350,000 - 500,000; Full time

Benefits offered by this job

Private medical insurance

Flexible work schedules

Staff accommodation

Career advancement

Company sponsored events

Team building activities

Company lunch and free snacks

Positive work environment

Competitive salary

Job summary

Visa Roots in Cochin, India, is seeking a ticketing officer to handle flight bookings, customer interactions, and accurate transaction processing.

You will work with Galileo and Amadeus GDS, process tickets across in-person, phone, and online channels, and ensure high standards of service.

The role requires 3+ years travel agency ticketing experience, strong communication, and willingness to day and night shifts.

Qualifications

• Bachelor degree or diploma.
• Minimum 3 years of experience in travel agency ticketing.
• Hands-on proficiency in Galileo and Amadeus GDS.
• Strong communication and interpersonal skills.
• Detail-oriented with ability to handle high volumes.
• Willing to day shifts and night shifts.

Responsibilities

• Process ticket sales and reservations across in-person, phone, and online platforms with accuracy and efficiency.
• Handle bookings, fare quotes, reissues, refunds, and cancellations using Galileo and Amadeus GDS.
• Deliver exceptional customer service, handling inquiries, special requests, changes, and complaints professionally.
• Ensure accurate issuance, modification, and cancellation of tickets in compliance with company policies and industry standards.
• Maintain up-to-date knowledge of ticketing systems, pricing, schedules, and procedures.
• Manage secure payment processing and daily reconciliation of sales transactions.
• Monitor ticket inventory and sales, reporting discrepancies or system issues promptly.
• Coordinate with internal teams and external partners to ensure smooth ticketing operations.
• Maintain accurate records and assist with reporting, administrative duties, and promotional activities as needed.

Skills

Customer service

Communication

Detail oriented

Multitasking

Education

Bachelor degree or diploma

Tools

Galileo

Amadeus

Job description

Visa Roots is a trusted leader in the travel and immigration services industry, headquartered in Cochin. We specialize in delivering efficient and reliable visa and immigration solutions for individuals, families, and corporate clients. In addition to our core services, we also offer comprehensive ticketing services, ensuring a seamless travel experience from documentation to departure. Our expert team is committed to providing a smooth and hassle-free process at every step, making international travel and relocation easier than ever.

Job Summary:

We are seeking an efficient, detail-oriented, and customer-focused Ticketing Officer to handle flight bookings, customer interactions, and transaction processing. The ideal candidate should be experienced in using GDS ticketing systems such as Galileo and Amadeus, managing travel requests, and delivering exceptional service before, during, and after booking.

Key Responsibilities:

• Process ticket sales and reservations across in-person, phone, and online platforms with accuracy and efficiency.
• Handle bookings, fare quotes, reissues, refunds, and cancellations using Galileo and Amadeus GDS.
• Deliver exceptional customer service, handling inquiries, special requests, changes, and complaints professionally.
• Ensure accurate issuance, modification, and cancellation of tickets in compliance with company policies and industry standards.
• Maintain up-to-date knowledge of ticketing systems, pricing, schedules, and procedures.
• Manage secure payment processing and daily reconciliation of sales transactions.
• Monitor ticket inventory and sales, reporting discrepancies or system issues promptly.
• Coordinate with internal teams and external partners to ensure smooth ticketing operations.
• Maintain accurate records and assist with reporting, administrative duties, and promotional activities as needed.

Qualifications & Requirements:

• Bachelor degree or diploma.
• Minimum of 3 years of experience in travel agency ticketing.
• Hands-on proficiency in Galileo and Amadeus GDS.
• Strong communication and interpersonal skills.
• Detail-oriented with the ability to handle high volumes of transactions.
• Excellent problem-solving abilities and a customer-first attitude.
• Willing to day shifts and night shifts.

What We Offer

• Positive work environment
• Competitive salary
• Private medical insurance
• Flexible work schedules
• Flexible holidays and sick leave
• Opportunities for professional development
• Company sponsored events
• Team building activities
• Company lunch and free snacks
• Career advancement options
• Staff accommodation