Air Travel Ticketing & Booking Specialist

Zourney.in; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Zourney.in in India is seeking an experienced airline ticketing specialist to manage domestic and international bookings, fare rules, refunds and reissues for B2B clients. You will coordinate with airlines, consolidators and agents, maintain accuracy, follow SOPs, and deliver ticketing with zero errors under SLA/TAT, leveraging Amadeus, Galileo or Sabre.

The role requires 5–10 years of experience, fluency in English and Hindi, strong Excel skills, and the ability to work under pressure while

Qualifications

• 5–10 years of experience in airline ticketing, travel reservations or B2B travel operations.
• Strong knowledge of domestic and international air ticketing.
• Hands-on experience with Amadeus / Galileo / Sabre or equivalent GDS.
• Good communication in English and Hindi.
• Strong attention to detail and numerical accuracy.
• Experience handling reissues, refunds and schedule changes.
• Proficient with Excel and email.

Responsibilities

• Manage flight bookings and ticketing across domestic and international routes.
• Handle PNR creation, ticket issuance, cancellations, rebooking and amendments.
• Coordinate with airlines, consolidators and suppliers for refunds and follow-ups.
• Provide ticketing support to Zourney's travel agent and corporate customers.
• Maintain travel records and ensure data accuracy for all bookings.
• Maintain daily MIS for bookings, cancellations, refunds and pending cases.
• Ensure all bookings are completed within SLA/TAT.

Skills

Airline ticketing

GDS platforms

English & Hindi communication

Attention to detail

Excel & email proficiency

Reissues & refunds

Time management

Tools

Amadeus

Galileo

Sabre

Job description

Key Responsibilities1. Flight Booking & Ticketing

• Handle domestic and international flight bookings through GDS, airline portals and other booking platforms.
• Search and compare fares, schedules, availability and applicable fare rules.
• Make reservations and issue tickets accurately within defined timelines.
• Handle PNR creation, ticket issuance, cancellations, rebooking and amendments.
• Ensure correct passenger details, fare basis, baggage allowance and other ticketing information.

2. Reissue, Cancellation & Refunds

• Process ticket cancellations, refunds and reissues as per airline fare rules.
• Handle schedule changes, flight cancellations and involuntary changes.
• Calculate applicable cancellation charges, reissue fees and fare differences.
• Coordinate with airlines, consolidators and suppliers for refund follow-ups.
• Maintain accurate records of pending refunds and outstanding cases.

3. B2B Travel Agent & Corporate Support

• Provide ticketing and reservation support to Zourney's travel agent and corporate customers.
• Respond quickly to booking and ticketing requests received through phone, email and internal platforms.
• Support travel agents with fare rules, baggage information, seat availability and ticketing deadlines.
• Coordinate with the sales and account management teams to resolve customer issues.

4. Airline & Supplier Coordination

• Coordinate with airlines, consolidators, GDS providers and other travel suppliers.
• Resolve ticketing failures, payment issues, booking errors and schedule-change cases.
• Track airline notifications and operational updates that may impact customer bookings.

5. Operational Excellence

• Ensure zero/minimal errors in passenger names, travel dates, sectors, fares and ticket details.
• Maintain proper documentation for all bookings and transactions.
• Follow Zourney's SOPs for booking, ticketing, cancellation, refund and escalation processes.
• Maintain daily MIS for bookings, cancellations, refunds and pending cases.
• Ensure all bookings are completed within agreed SLA/TAT.

Required Skills & Experience

• 5 - 10 years of experience in airline ticketing, travel reservations or B2B travel operations.
• Strong knowledge of domestic and international air ticketing.
• Hands-on experience with Amadeus / Galileo / Sabre or equivalent GDS platforms.
• Good understanding of airline fare rules, baggage policies, cancellation and refund rules.
• Experience handling reissues, refunds and schedule changes.
• Strong knowledge of Indian and international airline processes.
• Good communication skills in English and Hindi.
• Strong attention to detail and numerical accuracy.
• Ability to work under pressure and handle multiple booking requests simultaneously.
• Good email, Excel and computer skills.

Preferred Qualifications

• B2B travel agency, travel management company, OTA, consolidator or travel-tech company.
• Experience handling corporate travel bookings.
• Knowledge of NDC and airline direct-connect platforms.
• Experience with international itineraries and complex multi-sector bookings.
• Familiarity with major domestic and international airlines.