Ticketing Agent

Travellers Desks; New Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Travellers Desks is seeking a seasoned Airline Ticketing Specialist to manage domestic and international bookings, issue and reissue tickets, and handle complex itinerary changes. The role requires expertise in major GDS systems and strong knowledge of airline policies.

The ideal candidate will coordinate with airlines and travel suppliers, maintain accurate booking records, and ensure visa and regulatory compliance while delivering excellent customer service under pressure.

Qualifications

• Bachelor's degree or Diploma in Travel & Tourism, Hospitality, Business Administration, or related field.
• 10 years of experience in airline ticketing or travel agency operations.
• Proficiency in GDS systems (Amadeus, Galileo, Sabre, Travelport).
• Knowledge of international fare construction and airline ticketing procedures.
• Familiarity with visa requirements and travel regulations.
• Strong communication and customer service skills.
• Excellent attention to detail and organizational abilities.
• Ability to work under pressure and manage multiple bookings simultaneously.
• Proficiency in MS Office applications.
• IATA/UFTAA certification is an advantage.
• Knowledge of corporate travel management.
• Experience in handling group bookings and holiday packages.
• Problem-solving and conflict-resolution skills

Responsibilities

• Book, issue, reissue, and cancel airline tickets for domestic and international travel.
• Handle reservations through GDS systems such as Amadeus, Galileo, Sabre, or Travelport.
• Assist customers with flight schedules, fares, ticketing policies, and travel requirements.
• Process ticket amendments, refunds, and exchanges according to airline regulations.
• Coordinate with airlines, hotels, and travel suppliers regarding bookings and customer requests.
• Prepare and maintain accurate booking records and travel documentation.
• Ensure compliance with airline rules, visa requirements, and travel regulations.
• Respond promptly to customer inquiries via phone, email, and in person.
• Monitor flight changes, cancellations, and schedule updates, informing customers accordingly.
• Support sales and operations teams in achieving company targets.
• Resolve ticketing and reservation issues efficiently to maintain customer satisfaction.

Skills

Strong communication

Customer service

Attention to detail

Organizational skills

Problem-solving

Education

Bachelor's degree or Diploma in Travel & Tourism, Hospitality, Business Administration, or related field

Tools

GDS systems (Amadeus, Galileo, Sabre, Travelport)

MS Office

Job description

Role & responsibilities

• Book, issue, reissue, and cancel airline tickets for domestic and international travel.
• Handle reservations through Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, or Travelport.
• Assist customers with flight schedules, fares, ticketing policies, and travel requirements.
• Process ticket amendments, refunds, and exchanges according to airline regulations.
• Coordinate with airlines, hotels, and travel suppliers regarding bookings and customer requests.
• Prepare and maintain accurate booking records and travel documentation.
• Ensure compliance with airline rules, visa requirements, and travel regulations.
• Respond promptly to customer inquiries via phone, email, and in person.
• Monitor flight changes, cancellations, and schedule updates, informing customers accordingly.
• Support sales and operations teams in achieving company targets.
• Resolve ticketing and reservation issues efficiently to maintain customer satisfaction.

Preferred candidate profile

• Bachelor's degree or Diploma in Travel & Tourism, Hospitality, Business Administration, or a related field.
• Required 10 years of experience in airline ticketing or travel agency operations.
• Proficiency in GDS systems (Amadeus, Galileo, Sabre, or Travelport).
• Knowledge of international fare construction and airline ticketing procedures.
• Familiarity with visa requirements and travel regulations.
• Strong communication and customer service skills.
• Excellent attention to detail and organizational abilities.
• Ability to work under pressure and manage multiple bookings simultaneously.
• Proficiency in MS Office applications.
• IATA/UFTAA certification is an advantage.
• Knowledge of corporate travel management.
• Experience in handling group bookings and holiday packages.
• Problem-solving and conflict-resolution skills