Implant Ticketing Executive

Skil Travel; Mumbai; On-site; INR 350,000 - 500,000; Full time

Job summary

Skil Travel is seeking an Implant Ticketing Executive to support the ticketing team in issuing tickets promptly while ensuring adherence to SOPs. You will identify upsell opportunities and collaborate with finance for billing related to corporate travel accounts.

The role requires experience with GDS systems (Galileo/Amadeus), visa processing familiarity, and strong customer service in a fast-paced environment. Bachelor's in Tourism and IATA certification are advantageous.

Qualifications

• Experience in corporate travel management with focus on air ticketing using GDS software.
• Visa processing knowledge is a plus with basic understanding of requirements.

Responsibilities

• Manage client reservations and process ticket payments.
• Issue/Reissue tickets and boarding passes; handle changes.
• Resolve issues like delays, cancellations, and missed connections.
• Build relationships with corporate clients and provide personalized service.

Skills

GDS ticketing (Galileo/Amadeus)

Visa processing knowledge

Corporate travel management

Communication & interpersonal skills

Multitasking in fast-paced env

Strong attention to detail

Education

Bachelor's degree in Tourism or related field

IATA Certification (advantage)

Tools

Galileo

Amadeus

Job description

Position: Implant Ticketing Executive

Assist the Ticketing team in ensuring timely issuance of tickets by adhering to the defined TAT. Process all ticketing requests in compliance with SOPs while diligently identifying, securing and upselling opportunities, such as ancillary services, to drive additional revenue.

Roles and Responsibilities-

• Manage reservations for clients and process ticket payments.
• Issue/Reissue tickets and boarding passes, and handle booking modifications.
• Handle client concerns and resolve issues, such as flight delays, cancellations, and missed connections.
• Build and maintain relationships with corporate clients, understanding their travel needs, and providing personalized service.
• Maintain accurate records of transactions and client interactions.
• Ensure compliance with safety and security regulations.
• Stay updated on industry trends, airline regulations, and travel-related technology to provide the most up-to-date information to clients.
• Assist clients with visa processing requirements, providing basic knowledge and guidance throughout the application process.
• Collaborating with team members to enhance the overall ticketing process.
• Providing excellent customer service in ticket booking and inquiries.
• Collaborate with the finance department to manage billing, invoicing, and financial reporting for corporate travel accounts.

Required skills & Qualifications:

• Proven experience in corporate travel management, with a strong focus on air ticketing using GDS software (Galileo/Amadeus).
  Familiarity with visa processing procedures and basic knowledge of visa requirements.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent problem-solving abilities and attention to detail.
• Strong work ethics.
• Bachelor's degree in Tourism, or a related field, IATA Certification will be an added advantage.

Experience- 1 to 3 years