Juniorticketing Executive

Travelglobeuk Limited; Gujarat; On-site; INR 223,000 - 335,000; Full time

Job summary

Travelglobeuk Limited seeks an in-person Air Ticketing Executive to manage domestic and international bookings from our Vadodara office. You will help with itineraries, ticket issues, reissues, cancellations, and refunds, while providing competitive fare options and maintaining accurate records.

The ideal candidate will have 1–3 years of air ticketing experience, solid GDS knowledge, strong communication skills, and the ability to handle pressure with attention to detail.

Qualifications

• 1-3 years of experience in air ticketing.
• Basic to intermediate knowledge of GDS (Galileo / Amadeus).
• Good communication and customer service skills.
• Ability to work under pressure and manage multiple bookings.
• Strong attention to detail and willingness to learn.

Responsibilities

• Handle domestic and international air ticket bookings.
• Assist with itinerary creation, ticket issuance, reissues, cancellations, and refunds under guidance.
• Provide fare quotations and basic routing options to customers.
• Coordinate with airlines, consolidators, and internal teams for booking-related queries.
• Ensure compliance with airline rules and company policies.
• Maintain accurate booking records and documentation.
• Deliver excellent customer service and resolve customer queries promptly.
• Support senior ticketing executives in day-to-day operations.
• Meet productivity and customer satisfaction targets.

Skills

Air ticketing

GDS knowledge

Customer service

Communication

Pressure handling

Tools

Galileo

Amadeus

Job description

Job Summary

The candidate will be responsible for handling domestic and international air ticket bookings, assisting customers with travel requirements, and ensuring accurate and timely ticketing services. The role requires basic GDS knowledge, good communication skills, and a customer-focused approach.

Key Responsibilities

• Handle domestic and international air ticket bookings
• Assist with itinerary creation, ticket issuance, reissues, cancellations, and refunds under guidance
• Provide fare quotations and basic routing options to customers
• Coordinate with airlines, consolidators, and internal teams for booking-related queries
• Ensure compliance with airline rules and company policies
• Maintain accurate booking records and documentation
• Deliver excellent customer service and resolve customer queries promptly
• Support senior ticketing executives in day-to-day operations
• Meet productivity and customer satisfaction targets

Required Skills & Qualifications

• 1-3 years of experience in air ticketing
• Basic to intermediate knowledge of GDS (Galileo / Amadeus)
• Good communication and customer service skills
• Ability to work under pressure and manage multiple bookings
• Strong attention to detail and willingness to learn

Preferred Candidate Profile

• Experience in an IATA or travel agency environment
• Good problem-solving and organizational skills
• Ability to work effectively as part of a team

We are looking for an individual who can join us at our Vadodara office. The position is strictly work from the office and requires flexibility to work in the following shifts:

Late Day Shift: 2:00 PM to 12:00 AM

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

• Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person