Territory Service Executive

Cnergy Incorporation; Chennai, Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Cnergy Incorporation seeks a Service Executive to install, configure, and service medical equipment at hospitals, clinics, and diagnostic centres. You will perform preventive maintenance, diagnose issues, train healthcare professionals, and ensure meticulous documentation for compliance.

The role involves coordinating with procurement, supporting after-sales service, and maintaining strong client relationships through timely responses and proactive follow-ups.

Qualifications

• Proficient communication and interpersonal skills.
• Strong presentation and negotiation abilities.
• Proficient with Microsoft Office and related software.

Responsibilities

• Install and configure medical equipment at hospitals, clinics and diagnostic centres.
• Perform preventive maintenance, diagnose technical issues and repair faulty equipment.
• Provide technical assistance and training to healthcare professionals on equipment usage.
• Maintain service reports, records, and documentation for compliance and audit purposes.
• Ensure availability of spare parts and coordinate with procurement.

Skills

Communication

Presentation

Negotiation

Education

Diploma or BE in Biomedical/Electrical/Electronics/Instrumentation

Tools

Microsoft Office

Job description

Designation: Service Executive

Summary:

We are looking for an energetic and highly skilled Service Executive to perform the below mentioned Roles and Responsibility.

Roles & Responsibilities:

• Install and configure medical equipment at hospitals, clinics and diagnostic centres.


• Perform preventive maintenance, diagnose technical issues and repair faulty equipment.


• Provide technical assistance and training to healthcare professionals on equipment usage.


• Maintain service reports, records, and documentation for compliance and audit purposes.


• Ensure the availability of necessary spare parts and coordinate with the procurement team.


• Follow industry regulations, safety guidelines, and company protocols while servicing equipment.


• Stay updated with the latest technology advancements and undergo training as required.


• Work closely with the sales team to support clients with after-sales service.


• Establishing and maintaining effective working relationships with clients by providing excellent customer service


• Ensuring that clients receive prompt responses to queries or complaints


• Following up with clients to ensure that their needs are met and that they are satisfied with the service provided


• Relaying required technical product information to customers.


• Resolving customer complaints brought to your attention.


• Support in Planning, organizing, and conducting business meetings and events such as conferences, seminars, and workshops.


• Cultivating solid relationships with clients through the provision of exceptional after-sales service.


• Creating a positive onboarding experience for new clients.


• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.


• Filing customer records, including contact information, purchases and billings.


• Conducting surveys and writing reports based on customer feedback on products and services.


• Identifying ways to overcome clients' initial dislike of company products.


• Optimizing client experience by addressing Treasurer or AT service-related requests.


• Ensuring compliance, operational risk controls in accordance with the company or regulatory standards and policies.

Requirements:

• Any Diploma or BE/Preferably Biomedical engineer, EEE or Instrumentation


• Fresher or experience in medical equipment service field


• Communication, presentation, and negotiation skills


• Proficiency in Microsoft Office and other relevant software programs