Field Service Executive, Infection Control

Getinge; Chennai District; On-site; INR 350,000 - 600,000; Full time

Job summary

A leading medical technology company is seeking a Service Engineer responsible for installing, maintaining, and repairing medical equipment in Chennai District. The role requires troubleshooting technical issues and providing support while adhering to safety and regulatory requirements. Candidates should have a diploma or bachelor's degree in biomedical engineering or electronics, along with 3-5 years of relevant experience. Strong skills in customer support and compliance with documentation standards are essential.

Qualifications

• 3-5 years of experience in servicing medical equipment or a related role.
• Strong understanding of compliance with documentation standards.
• Ability to educate end-users on equipment operation and maintenance.

Responsibilities

• Install and set up medical equipment at customer sites.
• Conduct routine maintenance as per the service schedule.
• Diagnose and resolve technical issues promptly.
• Provide on-site and remote technical support to customers.
• Coordinate with sales and service teams to resolve customer issues.
• Educate end-users on equipment operation and care.
• Maintain detailed records of service activities, including reports and logs.
• Ensure compliance with documentation standards and processes.
• Adhere to safety, quality, and regulatory requirements.

Skills

Technical troubleshooting

Customer support

Equipment maintenance

Documentation compliance

Communication skills

Education

Diploma or bachelor’s degree in biomedical engineering, Electronics, or related field

Tools

MS Office

Job description

• The Service Engineer is responsible for the installation, maintenance, and repair of medical equipment to ensure optimal performance and customer satisfaction.
• The role involves troubleshooting technical issues, providing technical support, and ensuring compliance with company standards and regulatory requirements.

Job Responsibilities and Essential Duties

• Install and set up medical equipment at customer sites.
• Perform initial testing and ensure proper functioning & collection of Installation report.
• Conduct routine maintenance as per the service schedule.
• Ensure equipment meets performance standards and safety regulations.
• Diagnose and resolve technical issues promptly.
• Replace or repair defective parts and components.
• Report recurring issues to the Product Technical Specialist (PTS) for corrective action
• Provide on-site and remote technical support to customers.
• Educate end-users on equipment operation, maintenance, and care.
• Maintain detailed records of service activities, including reports and logs into the system.
• Ensure compliance with documentation standards and processes.
• Conduct regular inspections to ensure equipment quality and reliability.
• Adhere to company policies, industry standards, and regulatory requirements.
• Ensure workplace and equipment safety during service activities.
• Coordinate with sales, service teams, and distributors to resolve customer issues.
• Support product demonstrations and training for customers as required.
• Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
• Diploma or bachelor’s degree in biomedical engineering, Electronics, or related field
• 3-5 years of experience in servicing medical equipment or a related role
• Knowledge of MS Office

Required Knowledge, Skills, and Abilities