Service Engineer- Delhi

Arjo Italia S.p.A.; India; On-site; INR 30,000 - 50,000; Full time

Job summary

Arjo Italia S.p.A. is seeking a skilled technician to ensure optimal performance and reliability of medical equipment in India. You will be responsible for installation, servicing, and maintenance, driving customer satisfaction while managing AMC/CMC contracts.

The ideal candidate will have a diploma in Engineering or a Bachelor’s degree with relevant experience. Strong communication skills and problem-solving abilities are essential for this role.

Qualifications

• 2–3 years experience or BE with 2 years experience required.
• Familiarity with troubleshooting and service documentation is necessary.

Responsibilities

• Install, service, and maintain medical equipment.
• Diagnose and repair faults including electronic components.
• Maintain accurate service reports and documentation.

Skills

Knowledge of Basic Testing tools

Basic Electronic Components

Card or PCB Repairs

Microsoft Excel

Microsoft Word

Good communication skills

Education

Diploma in Engineering or BE

Job description

Role Purpose

Ensure optimal performance and reliability of medical equipment by delivering high-quality service, technical support, and maintenance solutions, while enhancing customer satisfaction and driving service revenue through AMC/CMC contracts.

Role Overview

The role involves installation, servicing, and maintenance of medical equipment across assigned accounts, along with providing technical and operational support to customers and channel partners. The incumbent will be responsible for troubleshooting, repairs, service documentation, and promoting annual maintenance contracts, while ensuring timely resolution of issues and adherence to quality and compliance standards.

Key Responsibilities

• Install, service, and maintain medical equipment including patient handling systems, beds, and hygiene solutions.
• Perform preventive maintenance and attend breakdown calls to ensure maximum equipment uptime.
• Diagnose and repair faults, including basic electronic, PCB, and component-level troubleshooting.
• Promote and drive AMC/CMC contracts to support recurring service revenue.
• Provide technical and operational support to hospital staff, caregivers, and channel partners.
• Ensure proper usage guidance to customers to support patient safety and caregiver efficiency.
• Maintain accurate service reports, documentation, and system updates.
• Coordinate with internal teams for spare parts, logistics, and escalations.
• Ensure compliance with safety, quality, and regulatory standards during all service activities.
• Travel within the assigned territory to support customer requirements.

Mandatory Skills

• Knowledge of Basic Testing tools, Basic Electronic Components, Card or PCB Repairs.
• Knowledge of Microsoft Excel/Word, Internet, Good communication skill.

Other Skills

• Problem solving attitude, patience and good customer management.

Qualifications & Experience

Diploma in Engineering (2–3 years) or BE with 2 years of experience.

CTC Offered

As per market standards.