Tellecalling

Pagaar India; India; On-site; INR 400,000 - 1,500,000; Part time

Benefits offered by this job

Direct company hiring

Paid training period

Growth opportunities to QA/Team Leader

Job summary

KRISHNA ENTERPRISES in Siwan, Bihar is hiring for a Tellecalling - Customer Support & Voice Process. Freshers and experienced professionals are invited to apply for daytime and rotational shifts with competitive compensation.

You will handle inbound and outbound calls, log interactions in CRM, and strive for first-call resolution while maintaining quality standards. Basic computer skills and good English/Hindi are required; knowledge of regional languages is a plus.

Qualifications

• 12th pass or higher in any stream.
• Freshers with good verbal communication welcome.
• Good English and Hindi language skills; regional languages are a plus.
• Basic computer skills and typing knowledge; familiarity with MS Office/CRM portals.

Responsibilities

• Handle inbound & outbound customer care voice process calls/chats.
• Understand concerns, verify details, troubleshoot, and provide first-call resolution.
• Log interactions accurately in CRM, track tickets, and escalate issues as needed.
• Maintain quality benchmarks and service levels; support daily delivery improvements.

Skills

Verbal communication

MS Office

CRM portals

Education

12th Pass

Undergraduate

Diploma

Graduate

Tools

MS Office

CRM portals

Job description

Urgent Hiring: Tellecalling - Customer Support & Voice Process in Siwan, Siwan, Bihar

KRISHNA ENTERPRISES is actively conducting direct walk-ins and virtual interviews for Tellecalling - Customer Support & Voice Process (Inbound & Outbound Customer Care Voice Process) located in Siwan, Siwan, Bihar . Both enthusiastic freshers and experienced customer care executives seeking career growth and stable daytime/rotational shifts are encouraged to apply.

Job Overview & Work Culture

As part of our customer success team at KRISHNA ENTERPRISES, you will serve as the first point of contact for domestic and international clients, resolving product inquiries, managing service requests, updating CRM databases, and delivering world-class customer experience with high Customer Satisfaction (CSAT) scores.

Key Responsibilities & Day-to-Day Duties

• Customer Communication: Handle inbound & outbound customer care voice process calls/chats in a courteous, friendly, and professional manner.
• Query Resolution: Understand customer concerns, verify account details, troubleshoot queries, and provide accurate first-call resolution (FCR).
• CRM & Ticketing: Accurately log customer interaction details, track open service tickets, and elevate technical issues to respective department leads.
• Quality & SLA Standards: Adhere to communication quality benchmarks, maintaining optimal Average Handle Time (AHT) and high customer satisfaction ratings.
• Team Collaboration: Coordinate with team leaders, quality auditors, and operations managers to improve daily service delivery.

Eligibility & Candidate Profile

• Education: 12th Pass, Undergraduate, Diploma, or Graduate in any stream (B.Com, B.A, B.Sc, BBA, BCA, B.Tech).
• Experience: Fresher (Freshers with good verbal communication skills and confidence are warmly welcome).
• Language Skills: Good verbal command of English and Hindi (Knowledge of regional languages like Telugu, Tamil, Marathi, or Gujarati is an added advantage).
• Technical Skills: Basic computer operating knowledge, fast typing speed (2030+ WPM), and familiarity with MS Office / CRM portals.

Compensation, Shift Timings & Benefits

Salary Package: 4,00,000 - 15,00,000 P.A. + Attractive Monthly Performance Incentives.

Job Type & Shift: Part-Time (Day Shifts / Rotational Shifts with Fixed Offs).

Perks

• Performance awards
• paid training period
• high internal growth opportunities (IJP) to Quality Analyst / Team Leader roles.

Zero Charges: 100% Direct Company Hiring. Zero registration or consultancy fees.