Telecalling Executive

Pagaar India; India; On-site; INR 180,000 - 220,000; Full time

Benefits offered by this job

Performance awards

Paid training

Growth opportunities

Direct hiring

Job summary

Poeny Fintec Private Limited is hiring a Telecalling Executive for loan sales and customer advisory. The role supports domestic and international clients in Telugu, handling inquiries, resolving issues, and driving customer satisfaction.

Freshers and experienced agents are invited, with day and rotational shifts and direct company hiring. The position requires 12th pass or higher, good English/Hindi, and basic computer skills.

Qualifications

• Education: 12th Pass, Undergraduate, Diploma, or Graduate in any stream.
• Experience: 0-1 Year (Freshers welcome).
• Language: English and Hindi, regional languages an advantage.
• Technical: Basic computer skills, fast typing, familiarity with MS Office and CRM portals.

Responsibilities

• Handle international voice process (US/UK) calls/chats professionally.
• Understand concerns, verify details, troubleshoot, provide first-call resolution.
• Log interactions accurately, track tickets, escalate issues as needed.
• Maintain quality benchmarks and optimal AHT, ensure high CSAT.
• Collaborate with team leaders and operations managers to improve service delivery.

Skills

Customer communication

Query resolution

CRM & ticketing

Quality standards

Team collaboration

Education

12th/Undergraduate/Diploma/Graduate

Tools

MS Office

CRM portals

Job description

Urgent Hiring: Telecalling Executive - Loan Sales & Customer Advisory (Telugu Speaking) in kathriguppe, Bengaluru, Karnataka Poeny Fintec Private Limited is actively conducting direct walk-ins and virtual interviews for Telecalling Executive - Loan Sales & Customer Advisory (Telugu Speaking) (International Voice Process (US/UK Customer Support)) located in kathriguppe, Bengaluru, Karnataka . Both enthusiastic freshers and experienced customer care executives seeking career growth and stable daytime/rotational shifts are encouraged to apply.

Job Overview & Work Culture

As part of our customer success team at Poeny Fintec Private Limited, you will serve as the first point of contact for domestic and international clients, resolving product inquiries, managing service requests, updating CRM databases, and delivering world-class customer experience with high Customer Satisfaction (CSAT) scores.

Key Responsibilities & Day-to-Day Duties

• Customer Communication: Handle international voice process (us/uk customer support) calls/chats in a courteous, friendly, and professional manner.
• Query Resolution: Understand customer concerns, verify account details, troubleshoot queries, and provide accurate first-call resolution (FCR).
• CRM & Ticketing: Accurately log customer interaction details, track open service tickets, and elevate technical issues to respective department leads.
• Quality & SLA Standards: Adhere to communication quality benchmarks, maintaining optimal Average Handle Time (AHT) and high customer satisfaction ratings.
• Team Collaboration: Coordinate with team leaders, quality auditors, and operations managers to improve daily service delivery.

Eligibility & Candidate Profile

• Education: 12th Pass, Undergraduate, Diploma, or Graduate in any stream (B.Com, B.A, B.Sc, BBA, BCA, B.Tech).
• Experience: 0-1 Year (Freshers with good verbal communication skills and confidence are warmly welcome).
• Language Skills: Good verbal command of English and Hindi (Knowledge of regional languages like Telugu, Tamil, Marathi, or Gujarati is an added advantage).
• Technical Skills: Basic computer operating knowledge, fast typing speed (2030+ WPM), and familiarity with MS Office / CRM portals.

Compensation, Shift Timings & Benefits

• Salary Package: 2,00,000 - 2,00,000 P.A. + Attractive Monthly Performance Incentives.
• Job Type & Shift: Full-Time (Day Shifts / Rotational Shifts with Fixed Offs).
• Perks: Performance awards, paid training period, high internal growth opportunities (IJP) to Quality Analyst / Team Leader roles.
• Zero Charges: 100% Direct Company Hiring. Zero registration or consultancy fees.