Urgent Hiring - Customer Service Executive | Voice Process | Freshers

Wsne Consulting; Gurugram District; Hybrid; INR 167,400 - 279,000; Full time

Benefits offered by this job

Cab facility for night shifts

Fixed salary with attractive incentives

On-the-job training

Job summary

Wsne Consulting in Gurugram is seeking enthusiastic Customer Support/Voice Process Executives to handle customer calls and resolve queries. This entry-level position is perfect for freshers looking for a stable career in customer service.

The role offers day and rotational shifts with a cab facility for night shifts, along with fixed salary and attractive incentives. Candidates with good communication skills in Hindi and English are encouraged to apply immediately for a chance to kickstart their careers.

Qualifications

• Freshers welcome, no prior experience required.
• Good verbal communication in Hindi and English.
• Comfortable with rotational shifts, including night shifts.

Responsibilities

• Handle inbound customer calls and respond to queries professionally.
• Resolve customer issues promptly and escalate complex cases when needed.
• Accurately update customer details in the CRM.
• Achieve daily and monthly targets for call quality and resolution.
• Follow call scripts and compliance guidelines consistently.
• Coordinate with internal teams for timely query resolution.

Skills

Good Hindi/English communication

Customer service skills

Basic computer knowledge

Education

12th pass / Graduate

Job description

Kickstart your career no experience needed. Day + rotational shifts, 1 rotational week-off, cab facility for night shifts. Freshers with good Hindi/English communication can apply. Immediate joining.

Role Summary:

We are hiring enthusiastic Customer Support / Voice Process Executives to handle inbound customer calls, resolve queries efficiently, and keep customer records updated in the CRM. This is a great entry-level opportunity for freshers looking to build a stable career in customer service.

Key Responsibilities:

• Handle inbound customer calls and respond to queries in a professional, courteous manner
• Resolve customer issues promptly and escalate complex cases to the right team when needed
• Accurately update and maintain customer details and interaction records in the CRM
• Achieve daily and monthly targets for call quality, resolution, and customer satisfaction
• Follow call scripts, processes, and compliance guidelines consistently
• Coordinate with internal teams to ensure smooth and timely query resolution

Eligibility:

Freshers welcome — no prior experience required (experienced candidates also welcome). Minimum qualification: 12th pass / Graduate. Good verbal communication in Hindi and English. Comfortable with rotational shifts, including night shifts. Basic computer knowledge and willingness to learn. Immediate joiners preferred.

Perks & Benefits:

Day and rotational shifts with 1 rotational week-off. Cab facility provided for night shifts. Fixed salary with attractive incentives. On-the-job training and clear career growth path. Supportive and friendly work environment.

How to Apply / Walk-in Details:

Interested candidates can share their CV on WhatsApp at 9311776257 (Khushi Singh). Immediate joining available — apply now to kickstart your career!

https://wsneconsulting.co.in/