Telecalling

Pagaar India; Thane; On-site; INR 300,000 - 700,000; Part time

Benefits offered by this job

Performance incentives

Direct company hiring

Growth opportunities

Job summary

ANAS GROUP is hiring a Telecalling Executive for Customer Support and Real Estate Telecalling. The role involves handling international voice processes (US/UK), resolving inquiries, and updating CRM data from Thane, Mumbai, Maharashtra. Freshers or 0-1 year experience with strong communication are welcome.

Shifted daytime/rotational hours with direct company hiring and growth opportunities. Compensation includes a competitive package and incentives; training is provided to enhance performance

Qualifications

• Good verbal command of English and Hindi.
• Basic computer operating knowledge and typing speed.
• Undergraduate or diploma qualifications accepted for the role.

Responsibilities

• Handle international voice process calls/chats with customers.
• Log interactions and manage service tickets in the CRM.
• Ensure first-call resolution and maintain quality/service SLAs.

Skills

English-Hindi communication

Basic computer skills

Education

12th Pass / Diploma / Undergraduate / Graduate

Tools

MS Office

CRM portals

Job description

Urgent Hiring: Telecalling Executive - Customer Support & Real Estate Telecaller in Thane, Mumbai, Maharashtra ANAS GROUP is actively conducting direct walk-ins and virtual interviews for Telecalling Executive - Customer Support & Real Estate Telecaller (International Voice Process (US/UK Customer Support)) located in Thane, Mumbai, Maharashtra . Both enthusiastic freshers and experienced customer care executives seeking career growth and stable daytime/rotational shifts are encouraged to apply.

Job Overview & Work Culture

As part of our customer success team at ANAS GROUP, you will serve as the first point of contact for domestic and international clients, resolving product inquiries, managing service requests, updating CRM databases, and delivering world-class customer experience with high Customer Satisfaction (CSAT) scores.

Key Responsibilities & Day-to-Day Duties

• Customer Communication: Handle international voice process (us/uk customer support) calls/chats in a courteous, friendly, and professional manner.
• Query Resolution: Understand customer concerns, verify account details, troubleshoot queries, and provide accurate first-call resolution (FCR).
• CRM & Ticketing: Accurately log customer interaction details, track open service tickets, and escape technical issues to respective department leads.
• Quality & SLA Standards: Adhere to communication quality benchmarks, maintaining optimal Average Handle Time (AHT) and high customer satisfaction ratings.
• Team Collaboration: Coordinate with team leaders, quality auditors, and operations managers to improve daily service delivery.

Eligibility & Candidate Profile

• Education: 12th Pass, Undergraduate, Diploma, or Graduate in any stream (B.Com, B.A, B.Sc, BBA, BCA, B.Tech).
• Experience: 0-1 Year (Freshers with good verbal communication skills and confidence are warmly welcome).
• Language Skills: Good verbal command of English and Hindi (Knowledge of regional languages like Telugu, Tamil, Marathi, or Gujarati is an added advantage).
• Technical Skills: Basic computer operating knowledge, fast typing speed (2030+ WPM), and familiarity with MS Office / CRM portals.

Compensation, Shift Timings & Benefits

Salary Package: 3,00,000 - 7,00,000 P.A. + Attractive Monthly Performance Incentives.

Job Type & Shift: Part-Time (Day Shifts / Rotational Shifts with Fixed Offs).

Perks: Performance awards, paid training period, high internal growth opportunities (IJP) to Quality Analyst / Team Leader roles.

Zero Charges: 100% Direct Company Hiring. Zero registration or consultancy fees.