Head of Telesales

The Hiring Company; Bengaluru; On-site; INR 1,800,000 - 2,200,000; Full time

Job summary

The Hiring Company is seeking an experienced Telesales Head in Bengaluru to lead, scale, and optimize telesales operations. You will build high-performing teams, drive productivity, and improve conversion rates to support growth.

The role emphasizes data-driven decisions and cross-functional collaboration with marketing and operations. Ideal candidates have 6–8 years in telesales, 2–3 years in leadership, and a track record of boosting walk-ins and sales efficiency in customer-facing

Qualifications

• 6-8 years in telesales/inside sales
• 2-3 years in a leadership role
• Proven success in scaling large telesales teams

Responsibilities

• Lead, mentor, and scale a telesales team to meet sales targets.
• Develop performance frameworks to monitor productivity and conversions.
• Build data-driven strategies to improve call-to-walk-in and call-to-sale conversions.
• Drive collaboration with marketing and operations for lead-to-conversion.
• Establish and refine processes, KPIs, and quality audits.

Skills

Telesales leadership

Sales analytics

CRM management

Coaching

Tools

HubSpot

Salesforce

Zoho CRM

Job description

Job Type: Full-Time (Mon to Sat) 10:00 AM to 7:00 PM.

Experience: 6-8 years

Salary Budget: Up to 20 LPA

Job Summary:

We are seeking an experienced Telesales Head to lead, scale, and optimize our telesales operations. The ideal candidate will have a proven track record of building high-performing teams, driving productivity, ensuring quality outcomes, and converting leads into measurable business growth. This role will be directly responsible for increasing walk-ins, conversions, and overall sales efficiency, while ensuring the team operates in alignment with organizational goals.

• Lead, mentor, and scale a telesales team to meet ambitious sales targets.
• Develop performance frameworks to monitor productivity, conversion ratios, and lead quality.
• Build data-driven strategies to improve call-to-walk-in and call-to-sale conversions.
• Drive collaboration with marketing and operations to ensure a seamless lead-to-conversion journey.

Operations & Process Management:

• Establish and refine telesales processes to ensure consistency, efficiency, and service excellence.
• Set up and monitor daily/weekly/monthly KPIs for team performance.
• Conduct training and quality audits to maintain high communication and conversion standards.
• Manage lead allocation, follow-up strategies, and feedback loops with cross-functional teams.

CRM & Technology:

• Use CRM tools effectively to track leads, pipeline, and conversion data.
• Leverage CRM insights to improve team productivity, lead nurturing, and sales forecasting.
• Implement automation and reporting dashboards to monitor real-time performance.

Key Requirements:

• 6-8 years of progressive experience in telesales / inside sales, with at least 2-3 years in a leadershiprole.
• Proven success in scaling and managing large telesales teams.
• Strong understanding of sales productivity metrics, quality frameworks, and CRM systems

(HubSpot, Salesforce, Zoho, or similar).

• Excellent communication, coaching, and data interpretation skills.
• Ability to drive a performance-driven, accountable, and motivating team culture.
• Experience in a retail, services, or consumer-facing environment preferred.