Telesales Representative

D&K Group; Surat; On-site; INR 300,000 - 500,000; Full time

Job summary

D&K Group in Surat, Gujarat, invites applications for a full-time Telesales Representative. The role involves outbound and inbound calls, lead qualification, preparing quotations, and following up to close sales while maintaining accurate records in CRM.

You will collaborate with internal teams to understand offerings and stay updated on products and sales techniques. The position is on-site in Surat with a target-driven environment, requiring strong communication, customer focus, and the

Qualifications

• Strong communication and confident phone presence.
• Customer-focused with service and support skills.
• Experience in sales, lead qualification, objection handling, and closing deals.
• Training willingness to learn new scripts, tools, and product knowledge.
• Basic computer literacy and CRM familiarity.
• Ability to work in a target-driven environment.

Responsibilities

• Make outbound calls to promote products and services.
• Handle inbound inquiries and qualify leads.
• Prepare accurate quotations and follow up to close sales.
• Maintain detailed CRM records and coordinate with internal teams.
• Participate in training to stay current on offerings and sales techniques.

Skills

Strong communication

Customer service

Sales

Training

CRM

Time management

Telesales/inside sales

High school diploma

Education

High school diploma

Business/Marketing degree beneficial

Tools

CRM software

Job description

Company Description

D&K Group is an information technology and consulting company based in Surat, Gujarat, India, known as the Diamond City. The company specializes in developing software, mobile applications, ERP solutions, websites, and desktop applications, along with a broad range of web and IT services. With over eleven years of experience, D&K Group has successfully delivered domestic and international projects for government organizations, power and utilities companies, and leading diamond and textile corporations. The organization is committed to empowering businesses through digital platforms and making everyday life more effective and enriched through high-quality IT services and software solutions. Team members are encouraged by each successful project, fostering a culture of enthusiasm, learning, and exploration in the field of information technology.

Role Description

The Telesales Representative will engage with potential and existing customers via phone to promote D&K Group’s products and services, explain features and benefits, and address questions or concerns. Daily responsibilities include making outbound calls, handling inbound inquiries, qualifying leads, preparing accurate quotations, and following up to close sales while maintaining detailed records in CRM or related systems. The role also involves collaborating with internal teams to understand solution offerings, providing feedback from customer interactions, and participating in training sessions to stay current on products and sales techniques. This is a full-time, on-site role based in Surat, requiring consistent attendance and active participation in office-based teamwork.

Qualifications

• Strong Communication skills, including clear verbal articulation, active listening, and confident phone presence.
• Customer-focused mindset with solid Customer Service and Customer Support skills to handle inquiries and resolve issues professionally.
• Demonstrated Sales abilities, including lead qualification, objection handling, negotiation, and closing deals.
• Experience in Training or willingness to learn and adopt new sales scripts, tools, and product knowledge.
• Basic computer literacy and familiarity with CRM or call management software.
• Ability to work in a target-driven environment and manage time effectively.
• Previous telesales or inside sales experience in IT or related sectors is an advantage.
• Minimum educational qualification: High school diploma; a degree in business, marketing, or a related field is beneficial.