Center Manager

Klimb; Ranchi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Klimb is seeking a hands-on Centre Manager - Telesales to lead a 40-member telesales floor and drive sales targets while ensuring floor-level operational excellence.

The ideal candidate will have 3+ years in telesales with at least 1 year in a leadership role, strong people management, and excellent English plus regional language skills. Insurance/fintech exposure is a plus, EdTech experience excluded.

Qualifications

• 3+ years in telesales, with at least 1 year in a team leadership/managerial role.
• Experience managing teams of 30-50 telecallers on the floor.
• Strong people management, coaching, and motivational skills.
• Willingness to work hands-on on the floor with the team.
• Good English and regional language communication.

Responsibilities

• Lead and manage a team of 40 telecallers and team leaders; conduct daily huddles and set targets.
• Drive monthly/quarterly telesales targets; improve pitch, objection handling and closing.
• Monitor KPIs: call volume, conversion rate, revenue per telecaller; report to Senior Manager.

Skills

Team leadership

Coaching

Performance management

CRM experience

Sales analytics

Tools

CRM tools

Job description

Role Overview

We are looking for a highly driven and hands-on Centre Manager - Telesales to lead the telesales operations at a single location, managing a team of 40 telecallers along with team leaders. The Centre Manager will be responsible for achieving sales targets, improving conversion ratios, and ensuring operational excellence on the floor. The ideal candidate will bring at least 3+ years of telesales experience, with proven ability to lead teams, drive performance, and deliver results in a fast-paced environment.

Key Responsibilities

Team & Floor Management

• Manage and lead a team of 40 telecallers, including team leaders.
• Conduct daily huddles, set targets, and ensure achievement of sales goals.
• Monitor call quality, sales scripts, and customer interactions.
• Maintain high levels of motivation, discipline, and energy on the floor.

Sales Execution & Target Achievement

• Drive telesales performance to achieve monthly and quarterly sales targets.
• Work closely with telecallers to improve pitch delivery, objection handling, and closing techniques.
• Ensure adherence to sales processes and compliance standards.

Performance Monitoring & Reporting

• Track and analyze daily/weekly/monthly KPIs such as call volume, conversion rate, and revenue per telecaller.
• Prepare and share performance reports with the Senior Manager.
• Identify low performers and provide targeted coaching and improvement plans.

Training & Development

• Conduct regular training sessions for telecallers on sales techniques, product knowledge, and customer handling.
• Provide continuous feedback and one-on-one coaching.

On-Ground Involvement

• Actively participate in floor activities by monitoring live calls and assisting team members.
• Be a role model by demonstrating strong selling skills and closing deals when required.

Customer-Centric Approach

• Ensure telecallers follow a consultative sales approach, building trust with customers.
• Address escalations promptly and ensure positive customer experiences.

Key Requirements

• Experience: Minimum 3+ years in telesales, with at least 1 year in a team leadership/managerial role.
• Proven ability to manage teams of 30-50 telecallers in a telesales environment.
• Strong people management, coaching, and motivational skills.
• Hands-on and willing to work directly on the floor with the team.
• Good analytical skills; ability to track performance metrics and improve efficiency.
• Proficiency in CRM tools and telesales processes.
• Preferred Industry Experience: Insurance or Fintech. (EdTech experience not preferred.)
• Strong communication skills in English and regional languages.

Performance Metrics (KRA/KPI)

• Achievement of monthly sales targets for the centre.
• Lead-to-conversion ratio.
• Average revenue per telecaller.
• Call quality and compliance scores.
• Telecaller productivity and attrition rate.
• Training effectiveness and performance improvements.