Manager

Policybazaar; Mumbai; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Policybazaar is seeking a senior outbound telesales leader to head a 150+ member telesales team in Mumbai. You will drive sales, revenue and conversions, and develop effective strategies to achieve business objectives.

You will monitor metrics, conduct performance reviews, and coach leaders and teams to boost productivity. Cross-functional collaboration with Training, Quality, MIS, HR and Operations is essential; Marathi fluency is mandatory.

Qualifications

• 12+ years of overall experience, with significant experience in Outbound Telesales / Inside Sales / B2C Sales.
• Proven experience managing 150+ member outbound telesales teams.
• Strong understanding of outbound calling, lead management, sales funnels, conversion, and revenue generation.
• Experience managing multiple layers of sales leadership.
• Strong people-management, analytical, and decision-making skills.
• Excellent communication and stakeholder-management abilities.
• Fluent Marathi is mandatory.
• Candidates from BFSI, Insurance, Telecom, E-commerce, Retail, or other high-volume B2C outbound sales environments will be preferred.

Responsibilities

• Lead and manage a 150+ member telesales team through multiple levels of leadership.
• Drive sales, revenue, conversions, productivity, and overall business performance.
• Develop and implement effective telesales strategies to achieve business objectives.
• Monitor key metrics including conversion rates, call productivity, revenue, lead utilization, and sales performance.
• Conduct regular performance reviews and identify areas for improvement.
• Coach and mentor Team Leaders and sales teams to improve productivity and performance.
• Work closely with Training, Quality, MIS, HR, and Operations teams to ensure smooth business functioning.
• Identify process gaps and implement initiatives to improve sales efficiency and customer experience.
• Drive employee engagement, retention, and capability development across the telesales function.
• Prepare and present performance reports and business insights to senior management.
• Develop and execute effective outbound calling strategies to maximize lead conversion and revenue.

Skills

Outbound telesales

Team management

Sales analytics

Stakeholder management

Job description

Role & responsibilities:

• Lead and manage a 150+ member telesales team through multiple levels of leadership.
• Drive sales, revenue, conversions, productivity, and overall business performance.
• Develop and implement effective telesales strategies to achieve business objectives.
• Monitor key metrics including conversion rates, call productivity, revenue, lead utilization, and sales performance.
• Conduct regular performance reviews and identify areas for improvement.
• Coach and mentor Team Leaders and sales teams to improve productivity and performance.
• Work closely with Training, Quality, MIS, HR, and Operations teams to ensure smooth business functioning.
• Identify process gaps and implement initiatives to improve sales efficiency and customer experience.
• Drive employee engagement, retention, and capability development across the telesales function.
• Prepare and present performance reports and business insights to senior management.
• Develop and execute effective outbound calling strategies to maximize lead conversion and revenue.

Preferred Candidate :

• 12+ years of overall experience, with significant experience in Outbound Telesales / Inside Sales / B2C Sales.
• Proven experience managing 150+ member outbound telesales teams.
• Strong understanding of outbound calling, lead management, sales funnels, conversion, and revenue generation.
• Experience managing multiple layers of sales leadership.
• Strong people-management, analytical, and decision-making skills.
• Excellent communication and stakeholder-management abilities.
• Fluent Marathi is mandatory.
• Candidates from BFSI, Insurance, Telecom, E-commerce, Retail, or other high-volume B2C outbound sales environments will be preferred.