Senior Manager - Telesales

Livekeeping (An IndiaMART Company); Dadri; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Livekeeping seeks a Senior Manager - Telesales to lead and scale telesales operations across 4-5 centres with a workforce of 150-200 telecallers. This role combines strategic planning with hands-on leadership to drive performance through data-driven decisions and adherence to quality standards.

The ideal candidate has extensive telesales experience, strong analytical skills, and the ability to operate in a high-growth environment, with insurance or fintech exposure preferred.

Qualifications

• 5+ years in telesales with team leadership experience.
• Proven ability to manage large telecalling teams (150+).
• Experience in Insurance or Fintech domains preferred.
• Strong data-driven decision making and analytics skills.
• Excellent communication and people management abilities.

Responsibilities

• Lead and scale telesales operations across 4-5 centres.
• Manage telesales managers, supervisors, and team leaders.
• Establish sales processes, quality standards, and KPIs.
• Develop and execute strategies to drive acquisition and revenue.
• Monitor funnels, dashboards, and lead to conversion improvements.
• Coach on-ground teams and ensure discipline and accountability.

Skills

Leadership

Telesales

Analytics

CRM tools

Communication

Data-driven decisions

Education

10th & 12th with 80% marks

Graduate degree

MBA preferred

Tools

CRM tools

Job description

We are seeking a dynamic and results-driven Senior Manager - Telesales to lead and scale telesales operations across 4-5 telesales centres in different geographies, managing a workforce of 150-200 telecallers. This role requires a leader who is both strategic and hands-on, capable of driving performance through data-driven decisions, motivating large teams, and ensuring consistent sales excellence. The ideal candidate comes with proven telesales experience, strong analytical skills, and the ability to operate in high-growth, fast-paced environments. Experience in Insurance or Fintech sectors is highly preferred.

Team And Centre Management

• Lead, manage, and motivate a team of 150-200 telecallers across 4-5 telesales centres.
• Manage telesales managers, supervisors, and team leaders, ensuring alignment with business goals.
• Establish and enforce sales processes, quality standards, and performance benchmarks.

Sales Strategy And Execution

• Develop and execute telesales strategies to drive customer acquisition, revenue growth, and retention.
• Ensure achievement of monthly, quarterly, and annual sales targets across centres.

Process And Performance Optimisation

• Use CRM and analytics tools to monitor lead funnel, track KPIs, and improve conversion rates.
• Conduct regular reviews of sales scripts, pitch quality, and customer engagement.
• Identify process bottlenecks and implement improvements for efficiency and productivity.

Data-Driven Decision Making

• Analyse sales performance data across centres to identify trends, strengths, and areas of improvement.
• Prepare dashboards, MIS reports, and present insights to senior leadership.
• Implement incentive models and productivity benchmarks based on data insights.

On-Ground Involvement

• Be hands-on and willing to work on the ground with telecallers to understand challenges.
• Conduct floor walks, sit in on live calls, and provide coaching for skill development.
• Ensure a culture of discipline, motivation, and accountability.

Customer-Centric Focus

• Ensure telesales teams follow a consultative and customer-first sales approach.
• Monitor customer feedback to continuously improve telecalling practices.

Requirements

• Education: Minimum 10th & 12th with 80% & above marks.
• Graduation and MBA preferred.
• Experience: Minimum 5+ years in telesales, with proven success in managing large telesales teams (150+ telecallers).
• Experience in Insurance or Fintech domains strongly preferred.
• Strong analytical skills; ability to take a data-driven approach to decision-making.
• Hands-on leader who can balance strategy with ground-level execution.
• Excellent communication, leadership, and people management skills.
• Proficiency in CRM tools, lead funnel management, and telesales analytics.
• Note: Candidates with an EdTech background will not be considered.

Performance Metrics (KRA/KPI)

• Achievement of sales targets across all telesales centres.
• Lead-to-conversion ratio improvement.
• Average revenue per telecaller.
• Attrition control and employee engagement.
• Customer satisfaction and compliance scores.
• Adoption and utilisation of CRM & analytics tools.

This job was posted by Sneha Gupta from Livekeeping.