Telesales Executive

Kapeefit (Supported By IIT Mandi Catalyst); Bareilly; On-site; INR 180,000 - 260,000; Full time

Benefits offered by this job

Incentives

Professional training

Job summary

Kapeefit (Supported By IIT Mandi Catalyst) is seeking a sales-oriented customer service executive in Bareilly to handle tele-sales, inbound/outbound calls, and chat support. You will promote health and wellness products, pitch online consultations, and meet sales targets while maintaining patient and empathetic engagement with customers.

The role emphasizes strong communication, written skills, CRM usage, and teamwork with the sales/operations teams.

Qualifications

• Proven experience in tele-sales / customer service preferred (freshers can also apply).
• Excellent convincing and communication skills (Hindi & English preferred).
• Strong customer service mindset with patience and empathy.
• Ability to handle rejections and objections positively.
• Good written communication skills for chat and email support.
• Basic knowledge of computers, CRM, and MS Office/Google Sheets.
• Self-motivated, disciplined, and target-oriented.
• Competitive salary + incentives based on performance.

Responsibilities

• Handle outbound and inbound calls to promote company products and services.
• Pitch online consultations and recommend suitable medicines/products to customers.
• Provide chat support and respond to customer queries in a professional manner.
• Maintain customer engagement with sympathy, empathy, and patience.
• Identify customer needs and offer relevant solutions to ensure satisfaction.
• Maintain records of calls, follow-ups, and customer feedback in CRM.
• Achieve assigned sales targets and contribute to business growth.
• Collaborate with the sales and operations team for smooth execution of orders and services.

Skills

Tele-sales

Customer service

Communication

Patience & empathy

Handling objections

Written communication

Target-oriented

Tools

CRM

MS Office

Google Sheets

Job description

• Handle outbound and inbound calls to promote company products and services.
• Pitch online consultations and recommend suitable medicines/products to customers.
• Provide chat support and respond to customer queries in a professional manner.
• Maintain customer engagement with sympathy, empathy, and patience.
• Identify customer needs and offer relevant solutions to ensure satisfaction.
• Maintain records of calls, follow-ups, and customer feedback in CRM.
• Achieve assigned sales targets and contribute to business growth.
• Ensure professionalism and customer service orientation in every interaction.
• Collaborate with the sales and operations team for smooth execution of orders and services.

Skills & Qualifications

• Proven experience in tele-sales / customer service preferred (freshers can also apply).
• Excellent convincing and communication skills (Hindi & English preferred).
• Strong customer service mindset with patience and empathy.
• Ability to handle rejections and objections positively.
• Good written communication skills for chat and email support.
• Basic knowledge of computers, CRM, and MS Office/Google Sheets.
• Self-motivated, disciplined, and target-oriented.
• Competitive salary + incentives based on performance.
• Opportunity to work with a growing health & wellness brand.
• Training and skill development in sales and customer handling.
• Growth opportunities to advance into senior sales/management roles.