Telephone Operator

Eagleton The Golf Resort; Bengaluru; On-site; INR 200,000 - 300,000; Full time

Job summary

Eagleton The Golf Resort in Bengaluru is seeking a reliable receptionist/call-handling professional to manage incoming calls, screen and forward them, and relay accurate messages to the right staff. You will maintain the internal directory, operate the EPABX system, and log call details with discretion.

Role involves coordinating with the front desk for visitor management, handling general inquiries, and ensuring confidentiality of sensitive information.

Qualifications

• Strong communication skills and courteous phone etiquette.
• Ability to take accurate messages and route them promptly.
• Experience with EPABX/PBX or similar telephone systems.

Responsibilities

• Answer, screen, and forward incoming calls promptly and professionally.
• Take and relay accurate messages to relevant staff/departments.
• Handle general inquiries and provide basic information about the company.
• Maintain and update the internal telephone directory/extension list.
• Operate and manage the EPABX/PBX system.
• Log call details, complaints, or requests as required.
• Coordinate with front desk/reception for visitor and call management.
• Escalate urgent calls or emergencies to the appropriate personnel.
• Maintain confidentiality of sensitive information shared over calls.
• Assist with administrative/clerical tasks during idle time, if required.

Skills

Telephone handling

Message taking

Customer service

EPABX/PBX operation

Front desk coordination

Confidentiality

Tools

EPABX/PBX system

Job description

Key Responsibilities

• Answer, screen, and forward incoming calls promptly and professionally
• Take and relay accurate messages to relevant staff/departments
• Handle general inquiries and provide basic information about the company
• Maintain and update the internal telephone directory/extension list
• Operate and manage the EPABX/PBX system
• Log call details, complaints, or requests as required
• Coordinate with front desk/reception for visitor and call management
• Escalate urgent calls or emergencies to the appropriate personnel
• Maintain confidentiality of sensitive information shared over calls
• Assist with administrative/clerical tasks during idle time, if required