Receptionist

SVKM's Narsee Monjee Institute of Management Studies (NMIMS); Maharashtra; On-site; INR 180,000 - 300,000; Full time

Job summary

SVKM's Narsee Monjee Institute of Management Studies (NMIMS) in Maharashtra seeks a professional receptionist to manage front desk operations, greet visitors, and provide essential administrative support to staff, students, and guests.

You will handle calls via EPABX, maintain records, coordinate appointments, distribute mail, and ensure the reception area remains organized and welcoming throughout the day.

Qualifications

• Bachelor’s Degree from a recognized statutory university.
• Certification in office administration, front office management, or customer service is desirable but not mandatory.
• Minimum 1 year of experience in a similar role, or 3 years of administrative experience in a comparable capacity.

Responsibilities

• Manage front desk operations and greet visitors in a professional and courteous manner.
• Handle incoming and outgoing calls through the EPABX system and direct them to the appropriate departments.
• Maintain the visitor register and reception records.
• Provide basic information and guidance to visitors, students, and staff.
• Coordinate with departments for appointments, meetings, and visitor management.
• Manage courier, mail distribution, and official correspondence.
• Assist in general administrative tasks and documentation when required.
• Ensure the reception area is organized and presentable at all times.

Skills

MS Office

Communication

Interpersonal skills

Organizational skills

Multitasking

Education

Bachelor’s Degree

Tools

EPABX system

Job description

The Receptionist is responsible for managing front desk operations, greeting visitors, handling incoming calls, and providing administrative support to ensure smooth day-to-day office functioning. The role requires maintaining a professional environment while assisting staff, students, and visitors with information and coordination.

Key Responsibilities

• Manage front desk operations and greet visitors in a professional and courteous manner.
• Handle incoming and outgoing calls through the EPABX system and direct them to the appropriate departments.
• Maintain the visitor register and reception records.
• Provide basic information and guidance to visitors, students, and staff.
• Coordinate with departments for appointments, meetings, and visitor management.
• Manage courier, mail distribution, and official correspondence.
• Assist in general administrative tasks and documentation when required.
• Ensure the reception area is organized and presentable at all times.

Educational Qualifications

• Bachelor’s Degree from a recognized statutory university.

Professional Certifications

• Certification in office administration, front office management, or customer service is desirable but not mandatory.

Professional Experience

• Minimum 1 years of experience in a similar role, or 3 years of administrative experience in a comparable capacity

Skills and Competencies

• Proficient in MS Office applications and comfortable with technology.
• Hands-on experience with EPABX systems and telephone operations is preferred.
• Pleasant personality with excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to handle visitors, calls, and administrative tasks efficiently while maintaining professionalism.