Front Desk Officer

Kaabil; Pune District; On-site; INR 167,000 - 279,000; Full time

Job summary

Kaabil in Pune invites applications for a Front Desk Receptionist to manage all incoming and outgoing calls, greet visitors, and support the Administration Department with daily tasks.

You will transfer calls, relay messages, maintain visitor logs, ensure CRM data is entered promptly, and keep the reception area clean and presentable. This on-site role values courteous communication and reliable coordination with internal teams to create a great first impression.

Responsibilities

• Handle all incoming and outgoing calls in a prompt, polite, and professional manner.
• Transfer calls to the appropriate team members, deliver messages accurately, and respond to general inquiries about business hours, services, and location.
• Ensure all landlines numbers are functional and report any issues to the Admin Department without delay.
• Cross-check CRM inquiries and accurately enter all client details within 30 minutes of receiving the inquiry.
• Greet visitors, clients, and candidates courteously, guide them to the appropriate department, and maintain the visitor logbook.
• Keep the reception area clean, organized, and presentable at all times.
• Support administrative tasks, assist new employees with documentation and joining formalities, and train new joiners on telephone etiquette and front desk procedures.
• Maintain daily reports accurately, ensure timely call follow-ups, and coordinate effectively with internal teams.

Job description

Job Duties & Responsibilities

1. Handle all incoming and outgoing calls in a prompt, polite, and professional manner.
2. Transfer calls to the appropriate team members, deliver messages accurately, and respond to general inquiries about business hours, services, and location.
3. Ensure all landlines numbers are functional and report any issues to the Admin Department without delay.
4. Cross-check CRM inquiries and accurately enter all client details within 30 minutes of receiving the inquiry.
5. Greet visitors, clients, and candidates courteously, guide them to the appropriate department, and maintain the visitor logbook.
6. Keep the reception area clean, organized, and presentable at all times.
7. Support administrative tasks, assist new employees with documentation and joining formalities, and train new joiners on telephone etiquette and front desk procedures.
8. Maintain daily reports accurately, ensure timely call follow-ups, and coordinate effectively with internal teams.