Telephone Operator

ISS India; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

ISS India is seeking an operations coordinator to handle inbound and outbound calls related to operational requirements. The role involves coordinating with clients, customers, employees, and internal teams to ensure smooth service delivery.

The candidate will record and update call details, escalate issues, follow up on requests, and maintain daily logs. A focus on accurate information, professional communication, and customer experience is essential.

Responsibilities

• Handle inbound and outbound calls related to operational requirements.
• Coordinate with clients, customers, employees, and internal teams.
• Record and update call details, requests, complaints, and follow-ups.
• Escalate operational issues to the concerned team for timely resolution.
• Follow up on pending requests and ensure closure within the defined timeline.
• Maintain daily call logs, reports, and operational records.
• Provide accurate information regarding services, schedules, and operational updates.
• Coordinate with site teams and supervisors for necessary action.
• Support the Operations team with day-to-day coordination and administrative activities.
• Ensure professional communication and a positive customer experience.

Job description

Key Responsibilities:

• Handle inbound and outbound calls related to operational requirements.
• Coordinate with clients, customers, employees, and internal teams.
• Record and update call details, requests, complaints, and follow-ups.
• Escalate operational issues to the concerned team for timely resolution.
• Follow up on pending requests and ensure closure within the defined timeline.
• Maintain daily call logs, reports, and operational records.
• Provide accurate information regarding services, schedules, and operational updates.
• Coordinate with site teams and supervisors for necessary action.
• Support the Operations team with day-to-day coordination and administrative activities.
• Ensure professional communication and a positive customer experience.