Receptionist And Telephone Operator

s d fiNE CHEM (SDFCL); Mumbai City; On-site; INR 200,000 - 320,000; Full time

Job summary

s d fiNE CHEM (SDFCL) invites applications for an Office Administrator to manage EPBAX, calls, couriers, and records. This role supports Directors and cross‑functional teams, ensuring accurate documentation and timely follow‑ups.

Graduate in any discipline with 3–4 years of EPBAX experience, strong communication, and computer literacy (MS Office, e‑mail, Internet) is required. The position involves coordinating travel and maintaining orderly office operations.

Qualifications

• Graduate in any discipline.
• Handling EPBAX system with 3-4 years of experience.
• Good communication skill.
• Computer literacy: MS-Office, e-mail, Internet etc.

Responsibilities

• Handle incoming and outgoing calls and maintain call records.
• Prepare and send daily call record reports to the Directors.
• Handle incoming and outgoing courier activities and coordinate with visitors.
• Maintain records of incoming and outgoing couriers in Excel.
• Prepare and circulate the daily work report of marketing personnel to the concerned departments.
• Maintain records of incoming and outgoing office boys in the designated register.
• Ensure that the reception area is clean, organized, and presentable at all times.
• Maintain and update telephone directories and enter the details in Excel.
• Periodically update the autodial list and coordinate with the service provider for system updates.
• Coordinate and follow up with service/repair personnel for electronic equipment and telephone lines.
• Communicate with various departments through email regarding follow-ups and issues related to telephone lines.
• Coordinate travel arrangements for internal stakeholders.
• Maintain and update relevant records and documentation as required.
• Working knowledge of MS Office and SAP.

Skills

MS Office

Communication skills

Education

Graduate in any discipline

Tools

EPBAX system

SAP

Job description

Role & responsibilities

• Handle incoming and outgoing calls and maintain call records.
• Prepare and send daily call record reports to the Directors.
• Handle incoming and outgoing courier activities and coordinate with visitors.
• Maintain records of incoming and outgoing couriers in Excel.
• Prepare and circulate the daily work report of marketing personnel to the concerned departments.
• Maintain records of incoming and outgoing office boys in the designated register.
• Ensure that the reception area is clean, organized, and presentable at all times.
• Maintain and update telephone directories and enter the details in Excel.
• Periodically update the autodial list and coordinate with the service provider for system updates.
• Coordinate and follow up with service/repair personnel for electronic equipment and telephone lines.
• Communicate with various departments through email regarding follow-ups and issues related to telephone lines.
• Coordinate travel arrangements for internal stakeholders.
• Maintain and update relevant records and documentation as required.
• Working knowledge of MS Office and SAP.

Preferred candidate profile

Graduate in any discipline.

Handling EPBAX system with 3-4 years of experience.

Good communication skill.

Computer literacy: Knowledge of MS-Office, e-mail, Internet etc.