Teleperformance Gurgaon Hiring General Customer Service Associates

Teleperformance; Gurugram District; Hybrid; INR 300,000 - 600,000; Full time

Job summary

Teleperformance India is seeking dedicated professionals to provide general customer service across post-sale technical and non-technical inquiries. Roles include remote customer service via phone, chat, or text, and distribution center service acting as a liaison between customers and internal teams.

Positions emphasize basic procedures and tools, with supervision moderate and focus on handling routine issues while contributing to efficient support.

Job description

Join Teleperformance

Teleperformance is a leading provider of customer experience management, offering omnichannel support to top global companies. Our service locations include on-site and work-at-home programs, which give our teams flexibility and broad reach.

Why Choose Teleperformance?

We value our employees and build lasting relationships within our teams and communities. Our focus on employee satisfaction sets us apart.

We use advanced support technologies and processes designed to deliver strong results, and we build lasting client relationships while contributing to our local communities.

Job Description

General Customer Service covers post-sale technical and non-technical support for business and end-consumer customers across several sub-families:

• Remote Customer Service: Support delivered by phone, online chat or text. This includes call center support for a high volume of low complexity inquiries, and analysis and resolution of a lower volume of more complex issues, typically in an office environment.
• Distribution Center Customer Service: Work in a distribution center, product returns or repair center, or a walk-in service facility. This includes acting as a liaison between customers, production and distribution teams on specific orders, and giving technical and non-technical support at a walk-in service center.

Roles at this level require basic knowledge of job procedures and tools, gained through work experience, and may require vocational or basic technical education. Supervision is moderate, and the role involves solving routine issues independently, with occasional deviations or improvements to standard procedures. These positions are not compensated based on sales target achievement.

Be One of Our People

We aim to create an environment where employees feel valued, inspired and supported so they can bring their best to work every day. Happy and healthy employees are more productive, creative and engaged, so we work to support a healthy work-life balance and a culture of inclusion and diversity.

Teleperformance is an Equal Opportunity Employer.

Job Application Accommodation

If you have questions or need an accommodation for a disability during the application process, please contact your local Teleperformance location for assistance.