Customer Support – Chat Process

Vrinda International; Gurgaon; On-site; INR 300,000 - 500,000; Full time

Job summary

Vrinda International in Gurgaon is seeking a Customer Support representative specializing in chat-based interactions. You will be the digital liaison, delivering prompt, accurate assistance to clients across multiple chat platforms while maintaining a friendly, professional tone.

The role requires strong written communication, basic IT know-how, and the ability to work rotating shifts including nights and weekends.

Qualifications

• Candidates should show a customer-focused attitude with a passion for service.
• Strong written communication skills and clarity in text-based interactions.
• Familiarity with basic computer operations and standard office software.

Responsibilities

• Deliver high-quality support to customers via real-time chat channels.
• Manage multiple chat sessions while meeting response times and SLAs.
• Document interactions and resolutions in tracking systems for data integrity.

Skills

Customer service

Written communication

Chat support

Problem solving

Team collaboration

Education

Fresh graduates welcome

Tools

Chat software

Office suite

Job description

Welcome to Vrinda International's Talent Portal

Discover your next career milestone with Vrinda International, a leading recruitment firm specializing in IT talent acquisition, international education consultancy, and language coaching opportunities. Our portal streamlines your job search with cutting-edge Applicant Tracking System (ATS) technology.

Why Choose Us?

• Seamless Candidate Experience: Upload your resume, browse live openings in Java, Spring Boot, microservices, Angular, and more – or explore roles in global education programs (Germany, UK, France).
  
• Advanced Matching: Our AI-driven tools match your skills to top IT, business development, and overseas study consultancy positions.
  
• Easy Application Process: One-click apply, real-time status updates, and integration with LinkedIn for effortless profile imports.
  
• Exclusive Opportunities: Access hidden job markets, visa guidance for international roles, and personalized career coaching.
  

Job Description

Summary

We are seeking a dedicated professional to join our IT Services team as a Customer Support representative specializing in chat-based interactions. In this pivotal role, you will serve as the primary digital liaison between our organization and its clientele, ensuring prompt and effective resolution of inquiries. The position demands a strong commitment to service excellence, requiring the ability to navigate multiple chat platforms simultaneously while maintaining a professional and empathetic tone. This role is critical for maintaining high customer satisfaction scores and upholding our brand reputation in a fast-paced environment.

Responsibilities

• Deliver high-quality support to customers through real-time chat channels, addressing technical and general inquiries with accuracy and efficiency.
  
• Manage concurrent chat sessions while adhering to strict response time targets and service level agreements.
  
• Document all customer interactions and resolutions in the designated tracking systems to ensure data integrity and facilitate future reference.
  
• Identify recurring issues and elevate complex technical problems to the appropriate engineering or management teams for resolution.
  
• Adapt to changing workflows and maintain a customer-centric mindset to resolve conflicts and exceed service expectations.
  
• Collaborate with cross-functional teams to improve knowledge base articles and support processes.
  

Requirements

• Possess a customer-focused attitude with a genuine passion for delivering exceptional service experiences.
  
• Demonstrate excellent written communication skills, including proper grammar, spelling, and the ability to convey complex information clearly in text format.
  
• Hold a foundational understanding of computer operations, including proficiency with standard office software and chat interface tools.
  
• Be fully available and adaptable to work rotational shifts, including nights and weekends, to provide round-the-clock support.
  
• Commit to working from the Gurgaon office location as required by operational needs.
  
• Candidates with both fresh graduate qualifications and prior relevant experience are encouraged to apply.