Telecalling Executive role | Goregaon Location

Incred; Mumbai Suburban; In loco; INR 167.000 - 279.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Gym membership

Descrizione del lavoro

Incred in Goregaon, Mumbai is seeking a Tele-collections executive to handle outbound calls for overdue loans, coordinate EMI dates, and maintain professional conduct while assisting customers. You'll record payments, escalate issues to seniors, strive to meet daily/weekly/monthly targets, and ensure adherence to company policies and regulatory requirements.

Fluency in English and other local languages is preferred.

Competenze

• HSC or Graduate in any stream.
• 1–3 years of experience in tele calling collection for B1+ portfolio.
• Preferred DRA certified.
• Excellent verbal communication in English and other local languages.

Mansioni

• Make outbound calls to customers with overdue loans.
• Coordinate customers about pending EMIs and due dates.
• Maintain a polite and professional attitude while handling queries.
• Record call details and payment commitments accurately in the system.
• Escalate unresolved issues to the senior team as needed.
• Achieve daily/weekly/monthly collection targets.
• Provide regular updates and feedback to the team lead.
• Follow company policies and comply with regulatory requirements.

Conoscenze

Telecalling collections

Verbal communication

Multilingual

Formazione

HSC/Graduate

Descrizione del lavoro

Key Responsibilities:

• Make outbound calls to customers with overdue personal, business, or consumer loans.
• Coordinate customers about their pending EMIs and payment due dates.
• Maintain a polite and professional attitude while handling customer queries.
• Record call details and payment commitments accurately in the system.
• Escalate unresolved issues to the senior team as needed.
• Achieve daily/weekly/monthly collection targets.
• Provide regular updates and feedback to the team lead.
• Follow company policies and comply with all regulatory requirements.

Key Requirements:

• HSC or Graduate in any stream.
• 1-3 years of experience in tele calling collection expertise of B1+ portfolio.
• Preferred DRA certified
• Excellent verbal communication skills in English and [other local/regional languages].

Preferred Skills:

• Fluency in multiple languages (e.g., Hindi, English, Tamil, Telugu, etc.).
• Prior experience in BPO, financial services, or recovery processes is a plus.

Location: Goregaon