Debt Recovery Agent

Tata Consultancy Services Limited; Mumbai, Chennai, Delhi; On-site; INR 180,000 - 240,000; Full time

Job summary

Tata Consultancy Services Limited is seeking a Collection Executive (Telecalling) for Mumbai and other locations to manage overdue payments. The role involves making outbound calls, negotiating settlements, and ensuring compliance with RBI/DRA regulations.

Strong communication and negotiation skills are essential. The position requires minimum 12 months of collections experience with DRA certification, and a proven ability to handle difficult conversations tactfully.

Qualifications

• Prior experience in collection processes is mandatory.
• DRA certification is required.
• Strong negotiation and persuasion skills.
• Excellent verbal and written communication.
• Ability to handle difficult conversations tactfully.

Responsibilities

• Make outbound collection calls to customers with overdue payments.
• Negotiate and persuade customers to make timely payments while maintaining professionalism.
• Follow compliance guidelines and adhere to RBI/DRA regulations.
• Maintain accurate records of interactions and payment commitments.
• Work towards achieving collection targets.
• Handle customer queries related to outstanding dues and provide appropriate solutions.
• Collaborate with the team to improve collection strategies.

Skills

Negotiation

Communication

Persuasion

Job description

Role:

Collection Executive (Telecalling)

Work Locations:

1. Chennai - No. 11, Rajiv Gandhi Salai (OMR), Tek Tower, Thoraipakkam, Chennai

2. Gurgaon - Vatika Business Park, Block 2, Sector 49, Sohna Road, Gurgaon.

3. Mumbai - Intellion Square (TRIL IT4), Malad East, Mumbai, Maharashtra.

Shift Timings

Day shift

Experience:

min 12 months relevant experience in collections

Key Skills:

Negotiation, Communication, Persuasion

Job Responsibilities:

1. Make outbound collection calls to customers with overdue payments.
2. Negotiate and persuade customers to make timely payments while maintaining professionalism.
3. Follow compliance guidelines and adhere to RBI/DRA regulations.
4. Maintain accurate records of interactions and payment commitments.
5. Work towards achieving collection targets.
6. Handle customer queries related to outstanding dues and provide appropriate solutions.
7. Collaborate with the team to improve collection strategies.

Key Requirements:

1. Prior experience in a collection process is mandatory.
2. DRA certification is required.
3. Strong negotiation and persuasion skills.
4. Excellent verbal and written communication.
5. Ability to handle difficult conversations tactfully.

NOTE: DRA certification is mandatory