Tele Collections Executive / Senior Executive - Tele Collections

Peoplex360; Bengaluru; On-site; INR 279,000 - 502,000; Full time

Benefits offered by this job

Performance based incentives

Job summary

Peoplex360 Bengaluru is hiring for a Tele Collections executive to contact customers, follow up on outstanding payments and drive closures within timelines. The role is office-based, six days a week, with target-driven incentives. You will handle objections, negotiate payment solutions and maintain CRM records to ensure timely collections.

The ideal candidate has 1+ year in tele collections, knowledge of skip tracing tools, and excellent verbal communication and negotiation skills.

Qualifications

• 1+ year of experience in tele collections / debt recovery.
• DRA certificate preferred.
• Knowledge/experience of skip tracing tools is required.
• Strong verbal communication and customer-handling skills.
• Good negotiation and persuasion abilities.
• Comfortable working with collection targets and strict closure timelines.
• Ability to handle rejection, objections and difficult conversations.
• Basic computer knowledge and familiarity with CRM/calling systems.

Responsibilities

• Make outbound calls to customers regarding pending/outstanding payments.
• Follow up regularly with customers to ensure timely payment collection.
• Achieve assigned daily, weekly and monthly collection targets.
• Drive payment closures within the defined timelines.
• Handle customer queries and objections professionally during collection calls.
• Negotiate and communicate payment solutions as per company guidelines.
• Maintain accurate records of customer interactions, commitments and payment status.
• Use skip tracing tools to locate and establish contact with customers where required.
• Ensure timely follow-up on promised payment dates and pending cases.
• Maintain productivity and quality standards as defined by the organization.
• Escalate difficult or unresolved cases to the concerned team/manager.
• Work effectively in a target-based and deadline-driven environment.

Skills

Verbal communication

Customer handling

Negotiation

Persistence

Target-oriented

Education

DRA Certificate

Tools

CRM systems

Calling systems

Skip tracing tools

Job description

Job Description

Role: Tele Collections

Location: HSR Layout (near silk board), Bangalore

Work Mode: Work from Office

Working Days: 6 Days a Week

About the Role

The ideal candidate will be responsible for contacting customers, following up on outstanding payments, achieving collection targets and ensuring closures within defined timelines.

This is a target-driven and closure-oriented role, requiring strong communication, negotiation, follow-up and customer-handling skills.

Key Responsibilities

• Make outbound calls to customers regarding pending/outstanding payments.
• Follow up regularly with customers to ensure timely payment collection.
• Achieve assigned daily, weekly and monthly collection targets.
• Drive payment closures within the defined timelines.
• Handle customer queries and objections professionally during collection calls.
• Negotiate and communicate payment solutions as per company guidelines.
• Maintain accurate records of customer interactions, commitments and payment status.
• Use skip tracing tools to locate and establish contact with customers where required.
• Ensure timely follow-up on promised payment dates and pending cases.
• Maintain productivity and quality standards as defined by the organization.
• Escalate difficult or unresolved cases to the concerned team/manager.
• Work effectively in a target-based and deadline-driven environment.

Required Skills & Qualifications

• Minimum 1 year of experience in tele collections / debt recovery
• DRA (Debt Recovery Agent) Certificate will be preferred.
• Knowledge/experience of skip tracing tools is required.
• Strong verbal communication and customer-handling skills.
• Good negotiation and persuasion abilities.
• Comfortable working with collection targets and strict closure timelines.
• Ability to handle rejection, objections and difficult customer conversations.
• Basic computer knowledge and familiarity with CRM/calling systems.

Candidate Profile

The ideal candidate should be target-oriented, persistent, confident and comfortable with collection calls and payment follow-ups.

Additional Benefits

• Performance based incentives