Telecalling Executive

Sampangi Reality And Infrastructure Private; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Sampangi Reality And Infrastructure Private in Hyderabad is seeking a Telecaller to handle inbound and outbound calls, clarify project details, and drive site visits. You will maintain regular follow-ups with leads and support the sales team to convert enquiries into bookings.

Ideal candidates are confident communicators with a sales mindset, capable of multitasking, using CRM tools, and coordinating with teams to ensure smooth lead handovers and timely updates.

Qualifications

• Excellent communication and convincing skills.
• Good telephone etiquette and customer-handling skills.
• Ability to speak confidently with customers.
• Ability to handle multiple customer enquiries simultaneously.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Contact prospective customers from company-provided leads and explain project details.
• Understand customer requirements, budget, location and investment interests.
• Provide information about projects, locations, pricing, amenities, offers and payment options.
• Follow up regularly with interested and potential customers.
• Convince and motivate customers to schedule a site visit.
• Coordinate with the sales team for scheduled site visits and customer requirements.
• Maintain records of calls, customer details, follow-ups and lead status.
• Update leads and call outcomes in CRM system.
• Handle customer queries and coordinate with the concerned team as required.
• Reconnect with customers who postponed or missed site visits.
• Maintain a healthy pipeline through follow-ups.
• Achieve daily/weekly/monthly calling and site-visit targets.
• Build relationships and provide a positive customer experience.
• Share project brochures and location details via WhatsApp when required.
• Coordinate with the sales team until the customer reaches the site and hand over the lead.

Skills

communication skills

telephone etiquette

spoken confidence

multitasking

CRM basics

target oriented

team player

Education

Any Graduate

Tools

MS Excel

WhatsApp

CRM software

Job description

JOB DESCRIPTION
Position: Telecaller
Experience: 1.5 - 2 Years
Location: Hyderabad
Employment Type: Full-Time
Job Summary
We are looking for an enthusiastic and customer-focused Telecaller to handle incoming and outgoing calls, communicate with prospective customers, generate interest in our projects and coordinate site visits. The candidate will be responsible for maintaining regular follow-ups with leads and supporting the sales team in converting enquiries into site visits and potential bookings.
Key Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Contact prospective customers from company-provided leads and explain project details.
• Understand customer requirements, budget, preferred location and investment interests.
• Provide accurate information about projects, locations, pricing, amenities, offers and payment options.
• Follow up regularly with interested and potential customers.
• Convince and motivate customers to schedule a site visit.
• Coordinate with the sales team for scheduled site visits and customer requirements.
• Maintain proper records of calls, customer details, follow-ups and lead status.
• Update leads and call outcomes in CRM system.
• Handle customer queries and coordinate with the concerned team whenever required.
• Reconnect with customers who have postponed or missed their site visits.
• Maintain a healthy pipeline of prospective customers through continuous follow-ups.
• Achieve assigned daily/weekly/monthly calling and site-visit targets.
• Build good relationships with customers and provide a positive customer experience.
• Share relevant project brochures, videos, location details and other information through WhatsApp when required.
• Coordinate with the sales team until the customer reaches the site and ensure proper handover of the lead.

Required Skills

• Excellent communication and convincing skills.
• Good telephone etiquette and customer-handling skills.
• Ability to speak confidently with customers.
• Ability to handle multiple customer enquiries simultaneously.
• Basic knowledge of MS Excel, WhatsApp, and CRM software.
• Target-oriented and self-motivated approach.
• Ability to work effectively as part of a sales team.

Preferred Qualifications

• Any Graduate with relevant experience.
• Prior experience in real estate telecalling, telesales, customer support or inside sales will be an advantage.
• Knowledge of Telugu, Hindi and English is preferred.

Performance Parameters
The candidate will be evaluated based on:

• Number of calls handled/made.
• Quality of customer communication.
• Number of qualified leads generated.
• Follow-up efficiency.
• Number of site visits scheduled.
• Site-visit conversion and lead quality.
• Customer response and engagement.
• Achievement of monthly targets.

Ideal Candidate
The ideal candidate should be confident, energetic, persuasive and comfortable speaking with customers over the phone. The candidate should have a strong follow-up attitude and be motivated to achieve sales and site-visit targets.