Tele Sales Executive

the Sleep Company; Chennai District; On-site; INR 134,000 - 246,000; Full time

Job summary

The Sleep Company is seeking a proactive Telecaller to support our Chennai retail showroom by contacting prospective and existing customers, generating showroom visits, following up on leads, and maintaining strong relationships.

You will handle outbound calls, understand customer requirements, invite visits, schedule appointments, and keep accurate records in CRM/MS Office, while maintaining a professional communication style in Tamil and English.

Qualifications

• Minimum 12th pass or graduate preferred.
• Experience in telecalling or customer service is an advantage.
• Knowledge of Tamil and English; additional languages will be a plus.

Responsibilities

• Make outbound calls to prospective and existing customers from the company database.
• Follow up on leads generated through digital campaigns, enquiries, walk-ins, and other sources.
• Understand customer requirements and provide relevant product information.
• Invite potential customers to visit the showroom.
• Schedule and confirm customer appointments and showroom visits.
• Follow up with customers after showroom visits and enquiries.
• Maintain accurate records of calls, customer interactions, leads, and follow-ups.
• Achieve daily and monthly calling, lead-generation, and showroom-visit targets.
• Coordinate with the showroom sales team for lead conversion and customer follow-up.
• Handle customer queries professionally and escalate complaints when required.
• Ensure timely follow-up on all assigned leads.
• Maintain a positive and professional communication style with customers.

Skills

Verbal communication

Customer-focused

Follow-up skills

Multilingual Tamil/English

Target-oriented

Interpersonal skills

Education

12th pass / Graduate

Tools

CRM systems

MS Office

Job description

Job Description Telecaller

Position: Telecaller – Retail Showroom
Department: Sales / Customer Relationship
Location: [Location]
Reporting To: Store Manager / Customer Relationship Manager
Experience: 0–2 years
Employment Type: Full-time

Job Summary

We are looking for an enthusiastic and customer-focused Telecaller to support our retail showroom by contacting prospective and existing customers, generating store visits, following up on leads, and maintaining strong customer relationships.

Key Responsibilities

• Make outbound calls to prospective and existing customers from the company database.
• Follow up on leads generated through digital campaigns, enquiries, walk-ins, and other sources.
• Understand customer requirements and provide relevant product information.
• Invite potential customers to visit the showroom.
• Schedule and confirm customer appointments and showroom visits.
• Follow up with customers after showroom visits and enquiries.
• Maintain accurate records of calls, customer interactions, leads, and follow-ups.
• Achieve daily and monthly calling, lead-generation, and showroom-visit targets.
• Coordinate with the showroom sales team for lead conversion and customer follow-up.
• Handle customer queries professionally and escalate complaints when required.
• Ensure timely follow-up on all assigned leads.
• Maintain a positive and professional communication style with customers.

Required Skills

• Good verbal communication and interpersonal skills.
• Customer-focused approach.
• Basic knowledge of MS Office/Excel and CRM systems.
• Good follow-up and convincing skills.
• Ability to handle multiple customer calls and maintain records.
• Target-oriented and self-motivated.
• Knowledge of Tamil and English; additional languages will be an advantage.

Qualification

• Minimum 12th pass / Graduate preferred.
• Previous experience in telecalling, customer service, retail sales, or showroom operations will be an advantage.

Key Performance Indicators (KPIs)

• Number of calls completed.
• Leads contacted and qualified.
• Showroom visits generated.
• Appointment conversion.
• Lead follow-up completion.
• Sales/lead conversion contribution.
• Customer feedback and service quality.

Ideal Candidate:

A confident and energetic individual who enjoys interacting with customers and can consistently generate quality leads and showroom visits through effective communication and follow-up.