Telecalling Executive

PSK Building Solutions; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

PSK Building Solutions in Hyderabad is seeking an experienced Telecaller/Telecalling Executive with at least 2 years of relevant telecalling experience. The role involves outbound calls, handling leads, and explaining building material products.

The ideal candidate should possess strong communication and negotiation skills, with hands‑on experience in cold calling, lead management, customer follow‑ups, and sales coordination. This is a product‑based telecalling role with no sales targets.

Qualifications

• Minimum 2 years of experience in Telecalling/Telesales/Customer Calling.
• Strong communication and interpersonal skills.
• Fluent in English, Hindi, and Telugu.

Responsibilities

• Make outbound cold calls to potential customers and introduce company products.
• Communicate with customers and understand their requirements.
• Explain and promote building material products clearly and professionally.
• Handle incoming and outgoing customer calls effectively.
• Manage leads and maintain accurate lead records.
• Update and track customer information, follow‑ups, and lead status in MS Excel.
• Conduct regular follow‑ups with prospective and existing customers.
• Handle customer queries and provide relevant product information.
• Negotiate with customers and assist in converting potential leads into business opportunities.
• Maintain proper records of calls, customer interactions, and follow‑up activities.
• Coordinate with the sales team whenever required for further customer handling.
• Use MS Office, Excel, Word, and Google Drive for daily work and documentation.
• Maintain professional relationships with customers through effective communication.
• Ensure timely follow‑up on all assigned leads.

Skills

Telecalling

Lead management

Cold calling

Sales negotiation

Customer follow-ups

MS Excel

MS Word

Google Drive

English, Hindi, Telugu

Tools

MS Excel

MS Word

Google Drive

Job description

We are looking for an experienced and confident Telecaller / Telecalling Executive with a minimum of 2 years of relevant telecalling experience. The candidate will be responsible for making outbound calls, handling leads, following up with customers, understanding their requirements, and explaining our building material products.

The ideal candidate should have good communication and negotiation skills, along with hands‑on experience in cold calling, lead management, customer follow‑ups, and sales coordination.

Key Responsibilities

• Make outbound cold calls to potential customers and introduce company products.
• Communicate with customers and understand their requirements.
• Explain and promote building material products clearly and professionally.
• Handle incoming and outgoing customer calls effectively.
• Manage leads and maintain accurate lead records.
• Update and track customer information, follow‑ups, and lead status in MS Excel.
• Conduct regular follow‑ups with prospective and existing customers.
• Handle customer queries and provide relevant product information.
• Negotiate with customers and assist in converting potential leads into business opportunities.
• Maintain proper records of calls, customer interactions, and follow‑up activities.
• Coordinate with the sales team whenever required for further customer handling.
• Use MS Office, Excel, Word, and Google Drive for daily work and documentation.
• Maintain professional relationships with customers through effective communication.
• Ensure timely follow‑up on all assigned leads.

Required Skills & Qualifications

• Minimum 2 years of experience in Telecalling / Telesales / Customer Calling.
• Strong communication and interpersonal skills.
• Must be fluent in English, Hindi, and Telugu.
• Good knowledge of Sales and Negotiation techniques.
• Hands‑on experience in Cold Calling and Lead Follow‑ups.
• Good understanding of Lead Management.
• Strong follow‑up and customer‑handling skills.
• Good working knowledge of MS Excel and MS Word.
• Basic knowledge of Google Drive and maintaining digital records.
• Ability to maintain and update customer databases and lead sheets.
• Confident, persuasive, and customer‑oriented approach.

Important Note

This is a product-based telecalling role for building materials.

There are NO SALES TARGETS for this position.

The role primarily involves cold calling, customer communication, product explanation, lead management, negotiations, and regular follow‑ups.