Telecalling Executive

Casagrand; Chennai; On-site; INR 250,000 - 450,000; Full time

Job summary

Casagrand is seeking an admissions counselor to engage parents, explain the CBSE curriculum, fee structures, facilities, and extracurricular programs. You will play a key role in guiding families through the enrollment journey with clear communication and professional guidance.

You will manage CRM records, schedule campus visits and testing sessions, nurture leads through calls and messages, and provide regular feedback on objections and conversion metrics to the admissions team.

Responsibilities

• Inbound & Outbound Calling: Answer phone inquiries from parents and make proactive outbound calls to prospective student databases.
• Admission Counseling: Explain school curriculums (CBSE), fee structures, facilities, and extracurricular programs.
• Lead Tracking & CRM Management: Log daily calls, update parent follow-up notes, and maintain accurate records inside the schools CRM or database.
• Campus Visit Scheduling: Book appointments for school tours, parent-principal interactions, and admission testing sessions.
• Follow-Ups & Conversion: Nurture leads systematically through regular phone calls, emails, or messaging apps until enrollment is completed.
• Feedback & Reporting: Report daily/weekly conversion metrics, share common parent objections, and coordinate with the admissions or front-desk team.

Job description

• Inbound & Outbound Calling: Answer phone inquiries from parents and make proactive outbound calls to prospective student databases.
• Admission Counseling: Explain school curriculums (CBSE), fee structures, facilities, and extracurricular programs.
• Lead Tracking & CRM Management: Log daily calls, update parent follow-up notes, and maintain accurate records inside the schools CRM or database.
• Campus Visit Scheduling: Book appointments for school tours, parent-principal interactions, and admission testing sessions.
• Follow-Ups & Conversion: Nurture leads systematically through regular phone calls, emails, or messaging apps until enrollment is completed.
• Feedback & Reporting: Report daily/weekly conversion metrics, share common parent objections, and coordinate with the admissions or front-desk team.