Admission Counsellor

The Creek Planet School Venus Campus; Hyderabad; On-site; INR 300,000 - 450,000; Full time

Job summary

The Creek Planet School Venus Campus is seeking an Admissions Counsellor to manage student enquiries and guide families through the admission process. You will coordinate campus visits, counsel parents on the curriculum, facilities, and timelines, and ensure accurate record-keeping of prospects.

Role emphasizes strong communication, follow-up with parents, and collaboration with academic teams to convert enquiries into admissions. Prior experience in education admissions is preferred.

Responsibilities

• Handle enquiries received through phone, email, website, walk-ins, and other channels.
• Provide accurate information about the school, curriculum, facilities, fees, transport, activities, and admission process.
• Maintain a record of all prospective student enquiries.
• Follow up with parents regularly until the admission decision is completed.
• Understand the parents requirements and expectations.
• Explain the school’s academic approach, culture, facilities, and policies.
• Guide parents regarding suitable classes, eligibility, admission criteria, and timelines.
• Address parent queries professionally and patiently.
• Build a positive relationship with prospective parents.
• Coordinate and conduct campus tours for prospective parents.
• Ensure visitors receive a professional and welcoming experience.
• Coordinate with the Principal, academic team, or concerned departments when parents require detailed information.
• Record campus-visit details and follow-up actions.
• Explain the complete admission procedure to parents.
• Provide application forms and required-document checklists.
• Verify submitted documents for completeness.
• Coordinate entrance tests, assessments, interviews, and interactions.Track every applicant from enquiry to admission confirmation.
• Ensure admission-related documentation is completed accurately.
• Maintain a daily/weekly follow-up schedule for prospective parents.
• Categorize leads such as New Enquiry, Contacted, Visit Scheduled, Assessment Pending, Selected, Fee Pending, Admitted, Not Interested, etc.
• Follow up with parents who have not completed the admission process.
• Identify reasons for delayed or lost admissions and report them to management.

Job description

. Student Enquiry Management

• Handle enquiries received through phone, email, website, walk-ins, and other channels.
• Provide accurate information about the school, curriculum, facilities, fees, transport, activities, and admission process.
• Maintain a record of all prospective student enquiries.
• Follow up with parents regularly until the admission decision is completed.

2. Parent Counselling

• Understand the parents requirements and expectations.
• Explain the school’s academic approach, culture, facilities, and policies.
• Guide parents regarding suitable classes, eligibility, admission criteria, and timelines.
• Address parent queries professionally and patiently.
• Build a positive relationship with prospective parents.

3. Campus Visits

• Coordinate and conduct campus tours for prospective parents.
• Ensure visitors receive a professional and welcoming experience.
• Coordinate with the Principal, academic team, or concerned departments when parents require detailed information.
• Record campus-visit details and follow-up actions.

4. Admission Process Management

• Explain the complete admission procedure to parents.
• Provide application forms and required-document checklists.
• Verify submitted documents for completeness.
• Coordinate entrance tests, assessments, interviews, and interactions.Track every applicant from enquiry to admission confirmation.
• Ensure admission-related documentation is completed accurately.

5. Lead Follow-up & Conversion

• Maintain a daily/weekly follow-up schedule for prospective parents.
• Categorize leads such as New Enquiry, Contacted, Visit Scheduled, Assessment Pending, Selected, Fee Pending, Admitted, Not Interested, etc.
• Follow up with parents who have not completed the admission process.
• Identify reasons for delayed or lost admissions and report them to management.