Telecalling Executive

Dreamlife Educational Service; Coimbatore District; On-site; INR 167,000 - 290,000; Full time

Job summary

Dream Life Education is seeking Admission Telecalling Executives to engage with students and parents, assess higher-education needs, provide initial guidance and generate qualified leads for the admission closing team.

Responsibilities include heavy outbound calling, CRM documentation, and coordinating counselling sessions, campus visits and follow-ups to ensure a smooth handover to the admissions team.

Qualifications

• Make a minimum of 150 outbound call attempts every day.
• Communicate professionally with students and parents.
• Understand students' marks, preferred course, budget and location.
• Explain courses, fees, scholarships, hostel facilities and admission procedures.
• Handle inbound and outbound calls and WhatsApp follow-ups.
• Follow up with interested students and transfer qualified leads to the Admission Closing Executive.

Responsibilities

• Schedule counselling sessions, office appointments and campus visits.
• Update call, lead status and follow-up activity in the CRM.
• Maintain complete and accurate student information.
• Achieve daily, weekly and monthly calling and lead-generation targets.
• Handle questions and basic objections professionally.
• Support the student until counselling or admission handover is completed.

Skills

Telecalling

Lead generation

Communication skills

CRM proficiency

Data entry accuracy

Tools

CRM

Job description

ABOUT THE ROLE

Dream Life Education is hiring Admission Telecalling Executives to communicate with students and parents, understand their higher-education requirements, provide initial admission guidance and generate qualified leads for the admission closing team.

ROLES AND RESPONSIBILITIES

• Make a minimum of 150 outbound call attempts every day.
• Communicate professionally with students and parents.
• Understand the students marks, preferred course, budget, location and college requirements.
• Explain available courses, colleges, fees, scholarships, hostel facilities and admission procedures.
• Handle inbound and outbound calls and WhatsApp follow-ups.
• Follow up with interested students and parents regularly.
• Identify serious prospects and transfer qualified leads to the Admission Closing Executive.
• Schedule counselling sessions, office appointments and college campus visits.
• Update every call, lead status and follow-up activity correctly in the CRM.
• Maintain complete and accurate student information.
• Achieve daily, weekly and monthly calling and lead-generation targets.
• Handle questions and basic objections professionally.
• Support the student until counselling or admission handover is completed.
• Maintain professional communication and protect student data.