Customer Service Representative - India - Hyderabad Voice

Foundever; Hyderabad; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Home Pickup and Home Drop

2 Week Offs (Rotational and Split)

Job summary

Foundever is hiring for a position in Hyderabad that focuses on providing technical support to international customers. Candidates should possess exceptional spoken English skills and a strong technical background in hardware and software.

This role requires working in rotational shifts, where flexibility for US timings is needed. Candidates must have a high school diploma or equivalent, and call center experience is considered a plus. Selected candidates are expected to join ASAP.

Qualifications

• Candidates should have exceptional English communication skills.
• Strong technical knowledge in hardware, software, and networking concepts is required.
• Call Center experience is a plus.

Responsibilities

• Answer inbound calls and provide technical support.
• Ensure call quality meets client and customer satisfaction goals.
• Work in rotational shifts and be flexible for US timings.

Skills

Exceptional spoken skills in English

strong Technical Knowledge (Hardware, Software, and networking Concepts)

Education

High school diploma or equivalent

Job description

Job Summary

Answer inbound calls within the guidelines/goals established by the client and management. Consistently archives call quality goals in order to meet client and customer satisfaction goals.

Job Details

• Age: 18 years to 35 years
• Minimum Qualification: Intermediate (or +2 equivalent).
• Maximum Qualification: Graduates (Undergrads can be considered but should not be regular college students)
• Experience: Any Under Grad or Graduate Freshers.
• Communication skills: Exceptional spoken skills in English.
• Shifts: Rotational shifts (Should be comfortable to work in all shifts)
• Salary: As per Market Standards

Any candidate applying for this position should be okay to work from the office.

Job Profile

• International Voice (Technical Support)
• Responsibility: Provide Technical Support to International Customers
• Shift Timings: Should be flexible to work in US Rotational Shifts.
• Desired Skills: Need Excellent Communication skills in English.
• Must-Haves: strong Technical Knowledge (Hardware, Software, and networking Concepts)
• Working Days: 5 days working
• Weekly Offs: 2 Week Offs (Rotational and Split)
• Transport: Home Pickup and Home Drop.
• Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Operations Round.

All Interviews will happen over telephonic or Skype.

Education

High school diploma or equivalent.

Experience Target

• Call Center experience a plus

Additional Information

The selected candidates should be able to join ASAP and have all documents handy for background verification.