TeleCaller

Heights Plus - Limb Lengthening Surgery and Rehabilitation Centre in India; Gurugram District; On-site; INR 152,000 - 182,000; Full time

Benefits offered by this job

Starting salary ₹15,000/month

Training for freshers

Healthcare environment

Career growth opportunities

Job summary

Heights Plus is a specialized Limb Lengthening Surgery & Rehabilitation Centre in Gurugram, Haryana. We are hiring a Patient Care Executive / Caller to handle calls, respond to inquiries, coordinate appointments and maintain CRM records.

The ideal candidate is a confident, fluent English speaker with good communication, listening and interpersonal skills. Fresher-friendly role with on-site work in Sector 83, Gurugram, offering training and growth opportunities.

Qualifications

• Freshers are welcome to apply.
• Excellent English communication skills.
• Good verbal and interpersonal skills.
• Proficiency in English and Hindi.
• Comfortable speaking with patients over the phone.
• Based in Gurugram office.

Responsibilities

• Handle inbound and outbound calls from prospective and existing patients.
• Respond to inquiries regarding limb lengthening procedures, treatments, consultations, and rehabilitation services.
• Explain basic information about our services in a clear, simple, and professional manner.
• Follow up with leads generated through digital marketing campaigns, website inquiries, and other sources.
• Understand patient requirements and collect accurate information during calls.
• Schedule and confirm patient appointments in coordination with the clinical and administrative teams.
• Maintain accurate records of calls, leads, patient inquiries, and follow-ups.
• Regularly update lead and patient information in the company's CRM/database.
• Coordinate with the internal team to ensure timely responses to patient inquiries.
• Escalate medical, technical, or complex patient queries to the appropriate doctor or healthcare professional.
• Maintain a polite, professional, and empathetic approach while communicating with patients and their families.
• Assist walk‑in visitors and coordinate with the concerned team when required.
• Follow up with potential patients to improve consultation bookings and lead conversions.

Skills

Excellent English communication

Verbal communication

Interpersonal skills

MS Office / CRM familiarity

Education

Graduation (any discipline)

Tools

MS Office

CRM software

Job description

Job Description – Patient Care Executive / CallerAbout Heights PlusHeights Plus is a specialized Limb Lengthening Surgery & Rehabilitation Centre located in Gurugram, Haryana. We provide advanced treatment solutions for limb lengthening, leg length discrepancy, deformity correction, non-union fractures, and other complex orthopedic and reconstructive conditions.Our dedicated orthopedic team focuses on providing personalized consultations, comprehensive treatment plans, and structured post-surgical rehabilitation to ensure a safe and supportive patient journey.

PositionPatient Care Executive / Caller

LocationSector 83, Gurugram

Employment TypeFull-Time | On-Site

ExperienceFresher – 1 to 3 Year

Educational QualificationMinimum Graduation in any discipline

SalaryStarting Salary: ₹15,000 per monthSalary may be revised based on performance, communication skills, and overall suitability for the role.

Job Responsibilities

• Handle inbound and outbound calls from prospective and existing patients.
• Respond to inquiries regarding limb lengthening procedures, treatments, consultations, and rehabilitation services.
• Explain basic information about our services in a clear, simple, and professional manner.
• Follow up with leads generated through digital marketing campaigns, website inquiries, and other sources.
• Understand patient requirements and collect accurate information during calls.
• Schedule and confirm patient appointments in coordination with the clinical and administrative teams.
• Maintain accurate records of calls, leads, patient inquiries, and follow-ups.
• Regularly update lead and patient information in the company's CRM/database.
• Coordinate with the internal team to ensure timely responses to patient inquiries.
• Escalate medical, technical, or complex patient queries to the appropriate doctor or healthcare professional.
• Maintain a polite, professional, and empathetic approach while communicating with patients and their families.
• Assist walk‑in visitors and coordinate with the concerned team when required.
• Follow up with potential patients to improve consultation bookings and lead conversions.

Candidate Requirements

• Minimum Graduation in any discipline.
• Freshers are welcome to apply.
• Excellent English communication skills are required.
• Good verbal communication and interpersonal skills.
• Proficiency in English and Hindi.
• Confident and comfortable speaking with patients over the phone.
• Good listening and convincing skills.
• Basic knowledge of computers, MS Office, and CRM/database systems.
• Ability to maintain accurate records and follow up consistently.
• Positive attitude, professional behaviour, and willingness to learn.
• Candidates should be comfortable working full-time from the Gurugram office.

Preferred Skills

• Prior experience in telecalling, customer support, sales, healthcare, or patient coordination will be an advantage, but freshers are encouraged to apply.
• Good follow-up and relationship-building skills.
• Ability to explain information clearly without using complicated medical terminology.
• Empathetic and patient-friendly communication style.

What We Offer

• Starting Salary: ₹15,000/month
• Opportunity to work in a specialized healthcare environment.
• Training and guidance for freshers.
• Opportunity to develop skills in patient coordination, communication, healthcare operations, and lead management.
• Professional and growth-oriented work environment.

Ideal Candidate

We are looking for a confident, fluent English-speaking graduate who is comfortable communicating with patients, handling calls, following up with leads, and coordinating appointments. The ideal candidate should be polite, responsible, quick to learn, and focused on providing an excellent patient experience.If you are a fresher with strong communication skills and looking to build a career in healthcare coordination and patient management, we would love to hear from you.