Telesales Specialist

Aaytham Consulting (AyC); Chennai; On-site; INR 201,000 - 335,000; Full time

Job summary

Peach Dental in Porur, Chennai invites a results-driven Telesales Executive to manage patient enquiries generated through digital campaigns. You will engage prospective patients, schedule appointments, send reminders, and conduct post-treatment follow-up calls from 10 AM to 7 PM, six days a week.

You should have a Bachelor's degree and experience in telecalling, customer service or inside sales. Fluency in Tamil and English, excellent telephone etiquette, and strong follow-up skills are

Qualifications

• Bachelor’s degree is required.
• Experience in telecalling, customer service or appointment scheduling preferred.
• Healthcare/clinic experience is an advantage.
• Comfortable with target-driven environment.

Responsibilities

• Contact leads from digital campaigns to provide information.
• Schedule and confirm patient appointments.
• Follow up with leads to encourage consultations.
• Send reminders before appointments and reschedule when needed.
• Record calls, follow-ups and lead status accurately.
• Coordinate with reception, clinical and marketing teams.
• Ensure patient confidentiality and professional communication.
• Escalate any clinical concerns to the dentist or clinic manager.
• Conduct post-treatment follow-up calls to check patient experience.

Skills

Tamil English communication

Telephone etiquette

Follow-up skills

Lead record maintenance

Time management

Education

Bachelor's degree

Job description

We are looking for a Telesales Executive to manage patient enquiries generated through digital advertising campaigns. The role involves engaging prospective patients, scheduling appointments, providing timely reminders, and conducting post-treatment customer care calls.

Clinic: Peach Dental

Location: Porur Branch

Timing: 10AM - 7PM

Working days: 6 DAYS

Role Overview

We are looking for a Telesales Executive to manage patient enquiries generated through digital advertising campaigns. The role involves engaging prospective patients, scheduling appointments, providing timely reminders, and conducting post-treatment customer care calls.

Key Responsibilities

• Contact leads received through digital advertising campaigns.
• Understand the patient’s requirements and provide basic information about relevant dental services.
• Follow up consistently with leads and encourage them to schedule a consultation.
• Schedule and confirm patient appointments based on the clinic’s availability.
• Send reminders or make confirmation calls before scheduled appointments.
• Follow up with patients who missed or postponed their appointments and reschedule them.
• Conduct post-treatment calls to check on the patient’s recovery and overall experience.
• Escalate clinical concerns or complaints to the dentist or clinic manager.
• Maintain accurate records of calls, follow-ups, appointments and lead status.
• Coordinate closely with the reception, clinical and marketing teams.
• Maintain patient confidentiality and communicate professionally at all times.

Qualification and Experience

• Bachelor’s degree in any discipline.
• Previous experience in telecalling, customer service, inside sales or appointment scheduling.
• Experience in a clinic, hospital or healthcare environment is an advantage.
• Comfortable working in a target-oriented environment.

Required Skills

• Good communication skills in Tamil and English.
• Clear, polite and patient-friendly telephone etiquette.
• Strong follow-up and persuasion skills.
• Basic computer knowledge and ability to maintain lead records.
• Good coordination and time-management skills.
• Empathetic approach when communicating with patients.