Telecaller

Aaryak Jewellery; Bengaluru; On-site; INR 240,000 - 320,000; Full time

Job summary

Aaryak Jewellery in Bengaluru is seeking a confident Telecaller to join our Sales / Customer Engagement team. The role requires 2+ years of tele calling experience, fluency in English, Hindi, Kannada and Tamil, and a customer-focused mindset to handle inbound and outbound leads and manage the customer journey from initial contact to conversion.

You will maintain CRM records, follow up diligently, coordinate with internal teams, and strive to meet calling and lead-conversion targets while

Qualifications

• 2+ years of experience in telecalling, customer engagement or inside sales.
• Fluency in English, Hindi, Kannada and Tamil is mandatory.
• Strong communication and follow-up skills.
• Based in Bangalore preferred.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Engage with customers to understand their requirements and provide relevant information.
• Follow up with leads through calls and other communication channels to drive conversions and customer engagement.
• Maintain consistent and timely follow-up discipline on assigned leads.
• Update lead status, dispositions, and customer interactions accurately in the CRM/system.
• Handle customer queries and provide appropriate assistance or escalated issues when required.
• Build and maintain positive customer relationships through effective communication.
• Coordinate with the relevant internal teams to ensure timely resolution of customer requirements.
• Maintain accurate records of calls, follow-ups, customer interactions, and lead status.
• Achieve assigned calling, follow-up, and lead conversion targets.
• Ensure a professional and positive customer experience at every interaction.

Skills

Telecalling

Customer Engagement

Inside Sales

Lead Management

Inbound & Outbound

Follow-ups

CRM

Lead Conversion

Communication Skills

Multilingual

Tools

CRM

Job description

Job Description Telecaller

Location: Bangalore Experience: 2+ Years Department: Sales / Customer Engagement Employment Type: Full-Time

About the Role

We are looking for a confident and customer-focused Telecaller to join our team in Bangalore. The ideal candidate will have relevant experience in tele calling, customer engagement, inside sales, or lead management, with strong communication and follow-up skills.

The role involves engaging with customers, handling inbound and outbound leads, understanding customer requirements, maintaining regular follow-ups, and ensuring a smooth customer journey.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Engage with customers to understand their requirements and provide relevant information.
• Follow up with leads through calls and other communication channels to drive conversions and customer engagement.
• Maintain consistent and timely follow-up discipline on assigned leads.
• Update lead status, dispositions, and customer interactions accurately in the CRM/system.
• Handle customer queries and provide appropriate assistance or escalated issues when required.
• Build and maintain positive customer relationships through effective communication.
• Coordinate with the relevant internal teams to ensure timely resolution of customer requirements.
• Maintain accurate records of calls, follow-ups, customer interactions, and lead status.
• Achieve assigned calling, follow-up, and lead conversion targets.
• Ensure a professional and positive customer experience at every interaction.

Candidate Requirements

• Minimum 2 years of relevant experience in tele calling, customer engagement, inside sales, lead management, or a similar role.
• Fluency in English, Hindi, Kannada, and Tamil is mandatory.
• Excellent verbal communication and interpersonal skills.
• Strong active listening and customer-handling abilities.
• Confident and professional telephone etiquette.
• Experience handling both inbound and outbound leads.
• Good follow-up and lead-tracking discipline.
• Ability to understand customer requirements and guide them towards the next stage of the customer journey.
• Basic computer skills and familiarity with CRM/lead management systems.
• Target-oriented, proactive, and customer-focused approach.
• Candidates based in Bangalore will be preferred.

Key Skills

Telecalling | Customer Engagement | Inside Sales | Lead Management | Inbound & Outbound Calling | Follow-ups | Customer Handling | CRM | Lead Conversion | Communication Skills

What We’re Looking For

A proactive and articulate professional who can confidently engage with customers across multiple languages, manage leads effectively, maintain strong follow-up discipline, and contribute to a positive customer experience and business growth.