hindi telecaller

AIP ASTRO PVT LTD; Gurugram District; On-site; INR 180,000 - 240,000; Full time

Job summary

AIP ASTRO PVT LTD is seeking a dedicated Hindi Telecaller for Phase V to enhance customer relations and generate sales leads. You will communicate offerings in Hindi, handle inquiries, and log interactions in the CRM.

The role emphasizes reliability, quick learning, and teamwork in a fast-paced environment. The ideal candidate will be fluent in Hindi with good English communication, possess prior telecalling experience, and demonstrate persuasive skills while maintaining high accuracy in

Qualifications

• Fluent in Hindi and good command of English communication.
• Proven telecalling or related experience.
• Strong persuasion and negotiation abilities.
• Ability to handle objections with resilience.
• Familiarity with CRM systems and basic computer skills.

Responsibilities

• Engage with customers through calls to promote products and services.
• Provide detailed information on offerings, pricing, and services in Hindi.
• Understand customer needs and suggest appropriate solutions.
• Maintain accurate call records in the database.
• Assist in resolving customer queries and complaints promptly.
• Follow up on leads from marketing campaigns.
• Collaborate with sales and marketing to meet targets.
• Prepare daily and weekly call activity reports.
• Conduct market research on customer preferences and trends.
• Adhere to compliance and quality standards in telecalling.

Skills

Fluent in Hindi

English communication

Persuasion skills

Telephone etiquette

Teamwork & independence

Time management

CRM familiarity

Basic computer skills

Education

High school diploma

Tools

CRM systems

Job description

Hindi Telecaller Job Description - Phase V

We are seeking a dedicated and enthusiastic Hindi Telecaller to join our dynamic team in Phase V. This role is crucial for enhancing customer relationships and generating sales leads through effective communication. As a Telecaller, you will be the voice of the company, helping to convey our services and offerings to a diverse clientele in the fast-paced environment we operate in.

The ideal candidate will possess strong interpersonal skills and a passion for building customer rapport. You will contribute to the success of our organization by ensuring customer satisfaction and driving business growth. This position not only provides an opportunity to develop your communication skills but also offers the chance to play a vital role in a growing team that values innovation and excellence.

Key Responsibilities:

• Engage with customers through phone calls to promote products and services.
• Provide detailed information on offerings, pricing, and services in Hindi.
• Understand customer needs and recommend appropriate solutions.
• Maintain accurate records of calls and customer interactions in the database.
• Assist in resolving customer queries and complaints promptly.
• Follow up on leads generated from marketing campaigns.
• Work collaboratively with sales and marketing teams to achieve targets.
• Prepare daily and weekly reports on call activities and outcomes.
• Conduct market research to understand customer preferences and trends.
• Adhere to compliance and quality standards in telecalling practices.

Qualifications:

• High school diploma or equivalent; further education is a plus.
• Proven experience as a telecaller or in a similar role.
• Fluency in Hindi and good communication skills in English.
• Strong persuasive and negotiation skills.
• Ability to handle objections and remain resilient.
• Basic computer skills and familiarity with CRM systems.
• Excellent listening skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong time management skills to handle multiple calls efficiently.
• Positive attitude and eagerness to learn.