Telecaller (Export-Import)

Cloud Counselage Pvt Ltd; Mumbai; On-site; INR 200,000 - 320,000; Full time

Job summary

Cloud Counselage Pvt Ltd in Mumbai is seeking a Telecaller (Export-Import) to support export-import sales through outbound calls, lead qualification, and appointment setting. You will learn EXIM services, coordinate with the sales team, and build customer relationships in an ever-evolving trade environment.

Expect to maintain CRM records, gather prospect insights, and ensure data accuracy while contributing to lead generation and compliant sales activities.

Qualifications

• Excellent verbal communication skills.
• Active listening and ability to address objections.
• Attention to detail in maintaining records and data quality.
• Resilience and persistence in a high-volume outbound environment.
• Willingness to learn EXIM services and procedures.

Responsibilities

• Outbound Calling: make outbound calls to prospects to introduce EXIM services.
• Lead Qualification: assess import-export needs and decision-making authority.
• Product Knowledge: learn about EXIM services, regulations, documentation, and value-added services.
• Appointment Setting: schedule follow-ups for sales teams.
• Database Management: update CRM records with calls, leads, and actions.
• Feedback and Reporting: share insights on customer needs and market trends.
• Compliance: adhere to telemarketing regulations and do-not-call lists.

Skills

Communication Skills

Attention to Detail

Customer Focus

Resilience

Organization

Team Collaboration

Adaptability

Job description

About the job Telecaller (Export-Import)

As a Telecaller specializing in EXIM (Export-Import), you'll have the opportunity to gain valuable experience in sales, lead generation, and customer communication within the context of international trade. Your role will involve assisting the sales team in reaching out to potential clients, nurturing leads, and supporting sales initiatives related to export-import activities.

Job Responsibilities:

• Outbound Calling: Make outbound calls to prospects within target markets to introduce the company's EXIM services and offerings. Use scripts or talking points provided by the sales team to effectively communicate the value proposition and generate interest.
• Lead Qualification: Qualify leads based on predefined criteria, such as import-export requirements, industry sector, and potential volume of trade. Gather information about the prospect's needs, budget, and decision-making authority to assess their potential as a sales opportunity.
• Product Knowledge: Learn about the company's EXIM services, including import-export procedures, trade regulations, documentation requirements, and value-added services offered. Develop a basic understanding of key features and benefits to effectively communicate with prospects.
• Appointment Setting: Schedule appointments or follow-up calls for the sales team to further discuss the company's offerings and explore potential business opportunities. Provide necessary information to the sales team to facilitate productive discussions with prospects.
• Database Management: Maintain accurate records of calls, leads, and interactions in the CRM system or database. Update contact information, notes, and follow-up actions to track the progress of leads and ensure timely and appropriate communication
• Feedback and Reporting: Provide feedback to the sales and marketing teams based on prospect interactions, including insights into customer needs, objections, and market trends. Assist in generating reports on call activities, lead conversions, and pipeline progress.
• Compliance: Ensure compliance with regulations governing telemarketing and data privacy, including obtaining consent for calls and adhering to do-not-call lists or opt-out requests.

Key Skills and Qualifications:

• Communication Skills: Good verbal communication skills to engage prospects, convey information effectively, and build rapport over the phone. Ability to listen actively, ask relevant questions, and address objections professionally.
• Attention to Detail: Keen attention to detail in maintaining accurate records, updating databases, and following up on tasks. Ability to ensure data accuracy and completeness to support sales activities.
• Customer Focus: Customer-oriented mindset with a focus on understanding customer needs and providing solutions that meet their requirements. Ability to empathize with prospects and offer appropriate assistance.
• Resilience: Resilience and persistence to handle rejection and maintain motivation in a high-volume outbound calling environment. Ability to stay focused on goals and maintain a positive attitude.
• Organization: Strong organizational skills to manage call schedules, follow-up activities, and CRM data effectively. Ability to prioritize tasks and manage time efficiently to maximize productivity.
• Team Collaboration: Willingness to collaborate with the sales team, marketing team, and other stakeholders to align efforts and achieve common goals. Ability to share insights and feedback to improve overall sales performance.
• Adaptability: Adaptability to learn quickly and adjust to changing business requirements, market conditions, and customer preferences. Willingness to receive training and guidance to enhance skills and performance.

What's For the Candidate:

As a Telecaller specializing in EXIM, you'll play a vital role in supporting the sales team's efforts to generate leads and expand the company's reach in international trade markets. Through your communication skills, attention to detail, and customer focus, you'll contribute to the success of sales initiatives and gain valuable experience in sales and business development within the context of export-import activities.

Job Location:

Wadala, Mumbai

Note: For our vision, our Flagship Event ' IAC VISION 2030 ' would provide employment and career opportunities for millions of job-ready interns, freshers and professionals in our Industry Academia Community (IAC).