Telecaller Executive

Intechnative; Kolkata District; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Mentorship

Collaborative environment

Growth opportunities

Competitive compensation

Job summary

inTechNative in Kolkata is seeking a motivated Onboarding Telecaller Executive to join our growing fintech team. You will bridge our financial solutions with customers, guiding them through the digital onboarding and assisting with documentation and verification to activate accounts.

Ideal candidates have 1-3 years of telecalling or customer support experience, strong English/Hindi/Bengali communication, and proficiency with CRM software.

Qualifications

• 1–3 years in telecalling, sales or customer support
• Strong verbal communication in English, Hindi, and Bengali
• Bachelor's degree or equivalent practical experience

Responsibilities

• Engage prospective customers via outbound calls to explain fintech products and services
• Guide new users through the digital onboarding process and activate accounts
• Resolve documentation and verification queries promptly
• Maintain accurate records of customer interactions in the CRM
• Collaborate with operations to escalate and resolve onboarding bottlenecks
• Achieve daily and weekly onboarding and acquisition targets

Skills

English proficiency

Hindi proficiency

Bengali proficiency

CRM software

Customer support

Education

Bachelor's degree

Tools

CRM software

Job description

inTechNative is seeking motivated Telecallers for our client

Experience : 1 - 3 Years

Location : Kolkata (Onsite)

Job Description:

About the Role:

We are seeking a motivated Onboarding Telecaller Executive to join our growing fintech team in Kolkata.

You will play a pivotal role in bridging the gap between our financial solutions and our customers, ensuring a seamless onboarding experience.

This position offers a unique opportunity for early-career professionals to take ownership of customer relationships and grow within a dynamic, fast-paced environment.

Key Responsibilities

• Engageprospective customers through outbound calls to explain our financial products and services.
• Guidenew users through the digital onboarding process to ensure successful account activation.
• Resolvecustomer queries regarding documentation and verification requirements promptly.
• Maintainaccurate records of all customer interactions and onboarding statuses in our CRM system.
• Collaboratewith the internal operations team to **escalate** and resolve complex onboarding bottlenecks.
• Achievedaily and weekly targets related to customer acquisition and successful profile completion.

Required Qualifications

• Required:1 to 3 years of proven experience in a telecalling, sales, or customer support role.
• Required:Exceptional verbal communication skills in English, Hindi, and Bengali.
• EducationA Bachelor's degree in any stream or equivalent practical experience.
• TechnicalProficiency in basic computer operations and familiarity with CRM software.
• MindsetStrong problem-solving abilities and a customer-first approach to service.

Preferred Skills

CRM Software Essential for tracking customer journeys and managing data effectively.

Financial Literacy Understanding basic fintech concepts helps in building trust with clients.

Negotiation Critical for overcoming objections and ensuring successful onboarding completion.

What We Offer

• MentorshipReceive hands-on guidance from industry leaders to accelerate your professional growth.
• EnvironmentJoin a collaborative and high-energy culture that celebrates individual and team wins.
• ImpactWork on products that provide genuine financial inclusion to our customers.
• GrowthClear career progression paths for high-performing team members.
• PerksCompetitive compensation packages and a supportive work-life balance.

Joining us means being part of a mission-driven team that values transparency and is passionate about transforming the financial landscape.