Tele caller - Associate

Paytm; Mumbai; On-site; INR 180,000 - 280,000; Full time

Job summary

Paytm in Goregaon, Mumbai is seeking a Telecaller in the collections team. You will be responsible for meeting collection targets for the assigned branches and following legal guidelines for collections.

The role requires graduation and strong communication, with a focus on negotiation and relationship-building to drive results. Join Paytm, a leading mobile payments and financial services company, and contribute to reducing delinquencies amid a fast-growing environment.

Qualifications

• Achieve collection targets for the assigned branch.
• Meet product-specific collection targets.
• Adhere to the Code of Conduct and compliance rules.
• Follow procedures to prevent fraudulent practices.

Responsibilities

• Monitor accounts, observe overdue payments and report activity.
• Coordinate with in-house collectors to ensure compliant collections.
• Address client queries and develop repayment plans.
• Ensure no loss due to fraudulent activities.

Skills

Excellent communication

Negotiation skills

Relationship leadership

Computers proficiency

Growth mindset

Education

Graduation

Job description

Job Role

Telecaller

Job Location

Goregaon, Mumbai

Education

Graduation

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team:

Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role:

They will be responsible for collection targets of the assigned branches. They will be required to meet the target of the assigned product. Follow the legal guidelines for collection agencies & in-house collections.

Expectations/ Requirements:

• To achieve collection targets of the Respective Branch assigned.
• Meeting the Target on the product assigned for Collections.
• Mandate mandatory mandatory obligation mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandate mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand
• Ensure adherence to the Code of Conduct.
• Continuously monitoring collection agencies and In-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Superpowers/ Skills that will help you succeed in this role:

• 1. He or she should have more than 1 year of relevant experience in Collections role
• 2. Excellent Communication Skills
• 3. Negotiations skills - strong bias for driving results in a High performance environment
• 4. Strong Relationship and Leadership skills
• 5. Working Knowledge of Computers
• 6. Growth Mindset
• 7. Demonstrated success and achievement orientation.
• 8. Willingness to experiment and improve continuously

Why join us:

• 1. A collaborative output driven program that brings cohesiveness across businesses through technology
• 2. Improve the average revenue per use by increasing the cross-sell opportunities
• 3. A solid 360-degree feedback from your peer teams on your support of their goals
• 4. Respect, that is earned, not demanded from your peers and manager