Telecaller

KG Invicta Services (KGiS); Wayanad District; On-site; INR 150,000 - 210,000; Full time

Job summary

KG Invicta Services (KGiS) is seeking a motivated Telecaller to join our team in Kerala or Tamil Nadu. You will engage with customers over the phone, provide information about products and services, and assist with inquiries to drive customer satisfaction.

The role involves outbound and inbound calling, maintaining records, and following up on leads to support management with market insights. A passion for customer service and growth in a dynamic environment is desired.

Qualifications

• Fluent in Malayalam required.
• Excellent verbal and written communication skills.
• Basic understanding of telecalling and voice processes.

Responsibilities

• Make outbound calls to potential customers.
• Handle incoming calls and assist customers with information.
• Maintain accurate records of customer interactions and leads.
• Follow up on leads and provide feedback on customer preferences and market trends.

Skills

Malayalam fluency

Strong communication

Telecalling basics

Job description

We are seeking a motivated and enthusiastic Telecaller to join our team in Kerala or Tamil Nadu. The ideal candidate will be responsible for engaging with customers over the phone, providing information about our products and services, and assisting with inquiries. This role is crucial for driving customer satisfaction and ensuring a positive experience for our clients. Key responsibilities include making outbound calls to potential customers, handling incoming calls, and maintaining accurate records of customer interactions. The Telecaller will also be expected to follow up on leads and provide feedback to the management team regarding customer preferences and market trends. Required skills for this position include fluency in Malayalam, strong communication abilities, and a basic understanding of telecalling and voice processes. If you are a self-starter with a passion for customer service and a desire to grow in a dynamic environment, we encourage you to apply. This is an excellent opportunity for individuals looking to start their career in telecalling and customer service.