Customer Support Executive / Telecalling Specialist

Pagaar India; Pune District; On-site; INR 446,000 - 670,000; Full time

Benefits offered by this job

Lucrative incentives

Drop facility or travel allowance

Medical insurance and health benefits

Internal growth pathways

Job summary

Pagaar India in Pune (Viman Nagar) is seeking a Customer Support Executive / Telecalling Specialist to handle high-volume voice processes on-site. The role requires 1–3 years of BPO experience, with immediate joining and a monthly salary up to ₹60,000.

Joiners must be ready to start quickly and perform across customer support and telecalling functions. The position emphasizes empathetic communication, accurate data handling in CRM, and achieving KPIs such as CSAT and FCR, with opportunities for

Qualifications

• Graduate or Undergraduate with relevant BPO experience.
• Exceptional verbal and written communication skills in English.
• Experience in customer service, telesales, or customer retention.
• Familiarity with CRM software like Salesforce or Zendesk, basic MS Excel.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls, resolve customer complaints, and answer product or service queries.
• Follow up on customer leads, explain product/service features, and ensure high engagement or retention rates.
• Maintain a high first-call resolution rate by identifying pain points and providing solutions.
• Update and maintain records of customer interactions in the CRM system.
• Meet daily/weekly targets for call quality scores, AHT, and CSAT.

Skills

Customer support

Telecalling

Communication

Attention to detail

Time management

Education

Graduate/Undergraduate with BPO experience

Tools

Salesforce

Zendesk

MS Excel

CRM tools

Job description

## Job DescriptionTarget Role:Customer Support Executive / Telecalling Specialist in PuneEligibility:GraduateDirect Process:0% Placement Charges**JobRole: Customer Support Executive / Telecalling Specialist**Hiring**Customer Support & Tele calling Experts in Viman Nagar, Pune**! 1–3 years’experience required. Salary: **₹4.8 LPA - ₹7.2 LPA** (₹40k - ₹60k/pm). **Immediatejoiners** apply now!**JobOverview**Weare looking for experienced, communication-driven **Customer Support &Telecalling Professionals** to join our team in **Viman Nagar, Pune**. Inthis role, you will be the primary voice of our brand, handling customerinquiries, resolving complaints, and driving customer satisfaction.Thisposition requires professionals who can handle high-volume interactions withempathy and efficiency. We are looking for **Immediate Joiners** who canseamlessly transition into our process.**JobDetails**· **Experience:** 1 to 3 years in a BPO, International/Domestic VoiceProcess, or Telecalling role· **Job Location:** Viman Nagar, Pune (On-site)· **Joining:** Immediate Joiners Only (Max 7–15 days notice)· **Salary (Monthly):** ₹40,000 to ₹60,000 per month· **Salary (CTC):** ₹4,80,000 to ₹7,20,000 per annum (Depending on experienceand communication skills)**KeyResponsibilities**· **Customer Support:** Handle inbound and outbound calls, resolve customercomplaints, and answer product or service queries.· **Telecalling &Engagement:** Follow up on customer leads,explain product/service features, and ensure high engagement or retentionrates.· **Issue Resolution:** Maintain a high first-call resolution (FCR) rate by quicklyidentifying customer pain points and providing accurate solutions.· **Data Management:** Update and maintain precise records of customerinteractions, feedback, and escalations in the CRM system.· **KPI Compliance:** Meet daily/weekly targets for call quality scores, averagehandling time (AHT), and customer satisfaction ratings (CSAT).**RequiredSkills & Qualifications**· **Education:** Graduate or Undergraduate with relevant BPO experience.· **Communication:** Exceptional verbal and written communication skills inEnglish (Hindi or regional languages is a big plus).· **Experience:** Proven track record in customer service, telesales, orcustomer retention.· **Tech Skills:** Familiarity with CRM software (like Salesforce or Zendesk),basic MS Excel, and standard ticketing tools.· **BehavioralTraits:** Strong listening skills, patience,and the ability to work under pressure in a fast-paced environment.**Perks& Benefits**· Lucrative performance-basedincentives on top of the fixed salary.· Drop facility or travel allowance(based on shift timings).· Comprehensive medical insurance andhealth benefits.· Quick internal growth pathways toTeam Leader or Quality Analyst roles.