Tele Caller

Gatitaa Technology; Mumbai, Pune District; On-site; INR 167,000 - 279,000; Full time

Job summary

Gatitaa Technology in Mumbai/Pune is hiring a Telecaller with 1 to 3 years of experience to manage customer calls, generate leads, and support sales activities.

The role requires excellent communication, a proactive attitude, and the ability to build strong client relationships; you will handle follow-ups, schedule meetings, and maintain CRM records.

Qualifications

• Excellent communication and convincing skills.
• Confident and professional personality.
• Strong follow-up and customer-handling skills.
• Basic MS Excel / Google Sheets knowledge.
• Positive, self-motivated and target-oriented.
• English, Hindi & Marathi knowledge is a plus.

Responsibilities

• Lead Generation & Client Outreach: Proactively connect with prospective clients through calls, emails, and other communication channels to identify and generate qualified business opportunities.
• Effective Follow-ups: Conduct timely and consistent follow-ups with leads, understand their requirements, and convert promising prospects into meaningful business conversations.
• Appointment & Meeting Coordination: Schedule and coordinate meetings or appointments with potential clients, ensuring a smooth and professional client experience.
• Client Relationship Management: Build and nurture strong, professional relationships with prospective and existing clients to create long-term business opportunities.
• Target Achievement: Work towards achieving assigned calling, lead-generation, follow-up, and appointment-setting targets while maintaining quality and consistency.
• Lead & CRM Management: Maintain accurate and well-organized records of leads, follow-ups, conversations, requirements, and overall client interactions.
• Daily & Weekly Reporting: Prepare and share timely activity reports highlighting calls made, leads generated, follow-ups completed, appointments scheduled, and lead progress.
• Requirement Understanding: Engage with clients to understand their business needs and communicate relevant information about the companys products and services.
• Opportunity Development: Identify potential business opportunities, qualify prospects effectively, and coordinate with the relevant internal teams for further discussions and conversions.

Skills

Communication skills

Client outreach

Follow-up

CRM management

Excel/Sheets

Bilingual English/Hindi/Marathi

Education

Any Graduate

Job description

Job Title: Telecaller

Experience: 1 to 3 Years

Location: Pune (WFO)/Mumbai

Employment Type: Full-time

Job Description:

We are looking for an experienced and customer-focused Tele caller to manage customer calls, generate leads, follow up with prospective customers, and support sales activities. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to build strong customer relationships

Roles & Responsibilities

• Lead Generation & Client Outreach: Proactively connect with prospective clients through calls, emails, and other communication channels to identify and generate qualified business opportunities.
• Effective Follow-ups: Conduct timely and consistent follow-ups with leads, understand their requirements, and convert promising prospects into meaningful business conversations.
• Appointment & Meeting Coordination: Schedule and coordinate meetings or appointments with potential clients, ensuring a smooth and professional client experience.
• Client Relationship Management: Build and nurture strong, professional relationships with prospective and existing clients to create long-term business opportunities.
• Target Achievement: Work towards achieving assigned calling, lead-generation, follow-up, and appointment-setting targets while maintaining quality and consistency.
• Lead & CRM Management: Maintain accurate and well-organized records of leads, follow-ups, conversations, requirements, and overall client interactions.
• Daily & Weekly Reporting: Prepare and share timely activity reports highlighting calls made, leads generated, follow-ups completed, appointments scheduled, and lead progress.
• Requirement Understanding: Engage with clients to understand their business needs and communicate relevant information about the companys products and services.
• Opportunity Development: Identify potential business opportunities, qualify prospects effectively, and coordinate with the relevant internal teams for further discussions and conversions.

Preferred candidate profile

• Excellent communication & convincing skills
• Confident and professional personality
• Strong follow-up & customer-handling skills
• Basic MS Excel / Google Sheets knowledge
• Positive, self-motivated & target-oriented
• English, Hindi & Marathi knowledge is a plus

Qualifications & Skills: Any Graduate