Customer Support Executive

Careersource; Navi Mumbai; On-site; INR 167,000 - 279,000; Full time

Job summary

Careersource in Navi Mumbai seeks dedicated individuals for a customer service executive role. You will handle inbound customer calls, understand requirements, and provide appropriate solutions.

You will maintain records, follow quality standards, and escalate complex issues. Freshers and candidates with 12th pass or graduate qualifications can apply; Hindi is mandatory.

This position offers an on-site role in Maharashtra with growth opportunities in a dynamic BPO environment.

Qualifications

• Experience in customer service or BPO is a plus.
• Strong verbal communication skills.
• Basic computer knowledge.
• Ability to handle customers patiently and professionally.

Responsibilities

• Handle inbound customer calls and resolve queries.
• Understand customer requirements and provide appropriate solutions.
• Handle complaints professionally and maintain a positive customer experience.
• Record customer interactions and update information in the system.
• Follow company processes, quality standards and call-handling guidelines.
• Escalate complex or unresolved issues to the concerned department.
• Achieve assigned quality, productivity and customer satisfaction targets.

Skills

Inbound calls

Customer support

Verbal communication

Hindi language

Education

12th Pass / Graduate

Job description

Key Responsibilities

• Handle inbound customer calls and resolve queries.


• Understand customer requirements and provide appropriate solutions.


• Handle complaints professionally and maintain a positive customer experience.


• Record customer interactions and update information in the system.


• Follow company processes, quality standards and call-handling guidelines.


• Escalate complex or unresolved issues to the concerned department.


• Achieve assigned quality, productivity and customer satisfaction targets.

Eligibility

• 12th Pass / Graduate candidates can apply.


• Freshers and candidates with customer service/BPO experience are welcome.


• Good verbal communication skills.


• Basic computer knowledge.


• Ability to handle customers patiently and professionally.


• Hindi is mandatory