Tele Caller

Konverge Technologies; Navi Mumbai; On-site; INR 201,000 - 268,000; Full time

Job summary

Konverge Technologies is seeking a motivated Tele Caller to engage customers over the phone, provide information about services, and assist with inquiries. The role focuses on maintaining satisfaction and driving sales through effective communication.

The candidate should have strong verbal and written communication skills, the ability to multitask in a fast-paced environment, and basic knowledge of BPO and voice processes. SSC or HSC qualifications are preferred.

Qualifications

• Strong verbal and written communication.
• Ability to work in a fast-paced environment and multitask.
• Basic knowledge of BPO and voice processes.
• Familiarity with customer service principles.
• SSC or HSC qualifications preferred.

Responsibilities

• Conduct outbound calls to promote services.
• Provide accurate information and answer queries.
• Maintain a positive and professional demeanor with customers.
• Document customer interactions and feedback in the database.
• Collaborate with team to achieve sales targets and improve service.
• Participate in training sessions to enhance product knowledge and communication skills.

Skills

Strong communication

Multitasking

BPO knowledge

Customer service basics

Education

SSC/HSC preferred

Job description

We are seeking a motivated and enthusiastic Tele Caller to join our team in Maharashtra. As a Tele Caller, you will be responsible for engaging with customers over the phone, providing information about our services, and assisting with inquiries. This role is crucial in maintaining customer satisfaction and driving sales through effective communication.

Key Responsibilities:

• Conduct outbound calls to potential and existing customers to promote our services.
• Provide accurate information and answer queries regarding our offerings.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and feedback in our database.
• Collaborate with team members to achieve sales targets and improve customer service.
• Participate in training sessions to enhance product knowledge and communication skills.

Required Skills:

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic knowledge of BPO and voice processes.
• Familiarity with customer service principles.
• Educational qualifications such as SSC or HSC are preferred.

If you are passionate about customer service and have a knack for communication, we encourage you to apply for this exciting opportunity as a Tele Caller. Join us in delivering exceptional service and making a difference in our customers' experiences.